Indigo Customer Engagement Representative

Drive customer satisfaction at Indigo by becoming a Customer Engagement Representative.

Your role will involve creating positive shopping experiences and engaging storytelling.

In this position, Indigo is looking for enthusiastic individuals to join its teams across Chapters and Coles locations. You'll play a pivotal role in fostering customer relationships, adding joy through meaningful interactions and curated product displays. This role allows you to exemplify Indigo's commitment to customer-centric service and community involvement.

Key Responsibilities:

• Foster a welcoming environment in retail stores

• Connect with customers through engaging storytelling

• Curate product collections tailored to individual shoppers

• Maintain Visual Standards for a polished presentation

• Address customer feedback promptly and effectively

Requirements:

• Background in specialty retail preferred but not essential

• Strong adaptability and eagerness to learn

• Dedication to enhancing both employee and customer experiences

• Ability to lift items weighing up to 40 pounds

• Willingness to work varied hours, including night shifts

Bring your passion for books and customer service to Indigo, enriching every customer's visit.
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