Customer Satisfaction Manager at Michaels

Lead customer satisfaction initiatives at Michaels in Nanaimo, BC, as a Customer Satisfaction Manager. Enhance shopping experiences by guiding front-end operations with excellence.

This leadership role emphasizes a customer-first mindset while managing store compliance and team performance. You will play a crucial role in training team members, executing policies, and ensuring friendly customer service. Drive the omnichannel processes while planning and managing in-store events.

Key Responsibilities:

• Assist in leading adherence to company policies and standards

• Manage team KPIs and customer service goals

• Coordinate in-store events and promotions

• Support inventory processes and cash management

• Serve as Manager on Duty to ensure operational success

Requirements:

• Background in retail management preferred

• Strong leadership and organizational skills

• Ability to meet and exceed performance goals

• Team-centric approach to customer service

• Capability to perform physical duties in a retail environment

Contribute to exceptional customer experiences by leading at Michaels!
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