Customer Experience Manager at Michaels

Position: Customer Experience Manager Role at Michaels
Enhance the shopping experience as a Customer Experience Manager at Michaels in Nanaimo, BC. Drive operational excellence and a customer-centric culture while managing front-end activities.

As a leader in this role, you will assist the Store Manager in ensuring compliance with Standard Operating Procedures and company initiatives. You’ll cultivate a positive environment, manage omnichannel processes, and facilitate team training. Your leadership will be essential in aligning team goals with store performance and customer satisfaction.

Key Responsibilities:

• Ensure compliance with SOPs and company standards

• Oversee execution of omnichannel operations

• Train and develop sales and cashier teams

• Assist with cash handling and inventory tasks

• Act as Manager on Duty, promoting store vision

Requirements:

• Preferred experience in retail management

• Ability to perform physical tasks required by the role

• Effective communication and leadership skills

• Dedication to maintaining a welcoming store atmosphere

• Understanding of shrink and safety protocols

Lead your team at Michaels to create memorable shopping experiences for every customer.
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