Retail Store Manager

Job Description

The Retail Manager will be responsible for the overall leadership, sales, and service in the location. The successful candidate must be a highly motivated and customer-focused individual who will ensure the highest standards of safety, service, and efficiency. The Retail Manager works closely with the General Manager. The salary range for this position is $63,000 - $80,000 annually.

• Act as an ambassador of the company with all employees and customers.
• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Lead by example and initiate contact with every customer.
• Make sure all customer complaints are addressed and managed professionally, leaving the customer with a positive resolution.
• Manage all aspects of the store retail functions.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met.
• Increase sales, expand markets, and promote business to meet given goals within provided guidelines.
• Make sound business decisions.
• Manage in-store employee hours, performance, attendance, and misconduct.
• Select, orient, and train new employees.
• All cash functions for the store.
• Provide management with required sales, staff, and other assigned productivity reports.
• Hold staff accountable for performance, attendance, and misconduct.
• Supervise all staff in the establishment and coordinate work to ensure productive operations at all hours.
• Make sure that merchandise is always presented neatly and that items are priced correctly.
• Manage the pricing in a product’s life cycle by taking seasonal changes into account.
• Oversee Receiving, Overstock management, Cycle counts, and Front-end retail.
• Inventory and in-stock lead for the store.

• A broad knowledge of building supplies is necessary.
• Ability to set priorities and deliver results with deadlines.
• Competitive spirit and results driven.
• High sense of urgency and drive.
• Ability to motivate, train, and coach others to a higher level of success.
• Flexible availability based on business needs (including weekends, inventory, evenings).
• Computer Skills required – advanced Microsoft Excel.
• High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership.
• Exemplary listening, communication, and interpersonal skills.
• Health benefits – including drug coverage, practitioner, dental, vision, disability, and life insurance.
• Retirement savings (pension or other) are provided.
• Perks – Company discounts (mobile phone, etc.), training programs and opportunities for career advancement, group events, and more.