Customer Service Lead

Position: Customer Service Lead for PetSmart
Lead exceptional customer service as a Customer Service Lead s key holder role prioritizes the safety and satisfaction of pet parents while driving loyalty initiatives across the store.

As part of Pet Smart's commitment to outstanding service, you will oversee associate training and support a culture of development. You will also ensure a clean, welcoming environment while promoting store events and managing operational tasks. This position is vital for maintaining high standards for customer experiences and team engagement.

Key Responsibilities:

• Lead and mentor associates to enhance team dynamics

• Address and resolve pet parent inquiries and complaints

• Coordinate marketing and store events for increased engagement

• Ensure compliance with safety policies and cleanliness

• Assist in daily point-of-sale operations and cash handling

Requirements:

• Retail experience of 2+ years in customer-focused roles

• Preferred leadership experience for team guidance

• Full-time schedule flexibility for varied operational needs

• Strong organizational and communication abilities

• Capability to lift up to 50 pounds regularly

Become an integral part of the Pet Smart team and ensure unmatched service for pets and their parents.
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