Customer Service Sales

Job Description

Posted Thursday, December 18, 2025 at 8:00 AM

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.

As part of the GMS family of companies since 2018, Slegg Building Materials has worked to become your first stop for all your building needs. Slegg has been on the job site or helping out around the house since 1947 and is Vancouver Island’s choice for building materials and home improvement products. With multiple locations across Vancouver Island, we are proud of our roots, and we know the hard work and dedication that goes into every one of our customers’ projects.

Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. The shifts are Monday - Friday with a Saturday rotation every 5 weeks, the wage range is $21.50 - $26.00 per hour.

• Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices.
• Greet customers warmly and determine problems, orders, or other reasons for calling.
• Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
• Take orders at the sales counter and or over the phone.
• Ability to use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers with purchases.
• Ensure the showroom is clean and properly stocked.

• Ability to self
  -manage, show initiative and be comfortable meeting the public.
• Be a team player, demonstrate attention to detail and have good organizational skills.
• Communicate professionally, both verbally and in writing to coworkers and customers.
• Broad knowledge of building supplies and home improvement products is an asset.
• Knowledge of Excel is an asset.
• Sales experience an asset.
• Ability to work independently and as team.
• Physical requirements include:
  o Ability to lift and carry up to 30lbs
  o Standing for long periods of time
• Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
• Retirement savings (pension or other) are provided.
• Perks - Company discounts (mobile phone, etc.), training programs and opportunities for career advancement, group events, and more.

If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application.

As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement.

We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.