Security Operations Communication Centre (SOCC) Operator

Overview  The Security Operations Communication Centre (SOCC) Operator is responsible for monitoring and coordinating security operations across multiple locations across Vancouver Island. This role ensures the safety of employees, clients, and property by proactively identifying risks, responding to emergencies, and supporting security teams
Pay rate: $25 for day shifts, $26 for graveyards

What We Offer   Competitive wages
Opportunities for career growth in the field or corporate
May be eligible for extended health and dental benefits
Employee and Family Assistance Program

Position Overview  Responsibilities   Monitor alarm events, incidents and provide support to field staff
Dispatch emergency services and security staff when needed
Handle after-hours service requests
Maintain detailed incident logs and evidence reports
Operate integrated software platforms
Manage high-volume communication via phone, email, and internal systems
Conduct daily compliance audits
Remain calm, organized, and professional in high-stress scenarios
Other duties as required to meet operational needs
Qualifications   BC Security License is an asset
Minimum 1 year of work experience in the security industry
Minimum 6 months of security control centre or command center work experience
Minimum 6 months of experience administering security access software
Strong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpm
Positive customer service experience in a professional environment
Strong time management, organizational, and prioritization skills
Ability to work independently in high-pressure, fast-paced environments
High level of discretion and confidentiality in handling sensitive information
Legal authorization to work in Canada
Additional Information / Benefits  Paladin Security:
Making the World a Safer and Friendlier Place because we  CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
This is a  Full-Time  position

#J-18808-Ljbffr