More jobs:
Intake & Settlement Specialist
Job in
Nanaimo, BC, Canada
Listed on 2026-06-07
Listing for:
Integrated Machinery Solutions
Full Time, Contract
position Listed on 2026-06-07
Job specializations:
-
Social Work
Community Worker, Human Services/ Social Work, Family Advocacy & Support Services, Community Health -
Non-Profit & Social Impact
Human Services/ Social Work, Community Health
Job Description & How to Apply Below
Job Title:
Intake & Settlement Specialist [Term Contract]
Program: Settlement & Case Management
Position Class: Scale 2
Reports to:
Settlement & Case Management Team Lead
Hours:
37.5 hrs / week, Monday-Friday (8:30-4:30)
Type: Term Contract – June 15, 2026 - Mar 31, 2027, Full Time
Wage Rate: $28.50/hr, eligible fully funded benefits after 3-month probation
About CVIMS
Central Vancouver Island Multicultural Society (CVIMS) is a non‑profit settlement organization located in Nanaimo, B.C., Canada. Established in 1979, CVIMS provides support to newcomers and refugees. Services include settlement, employment, family, language and community programs. We are client‑driven and committed to being accessible and responsive to, as well as reflective of, our diverse community.
Job Summary
The Intake & Settlement Specialist serves as the first point of contact for refugees and newcomers seeking settlement support within the central Vancouver Island region. This role is responsible for conducting client intakes, assessing immediate and long‑term needs, and connecting clients to relevant programs and services. The Specialist provides information, orientation, and referrals that empower newcomers to navigate their settlement journey successfully, fostering inclusion and promoting integration into Canadian society.
Key Responsibilities
Client Intake, Assessment, and Empowerment
Maintain a welcoming, inclusive, and culturally sensitive environment during client interactions.
Conduct comprehensive intake interviews with newcomers to collect required documentation and confirm eligibility for various programs and services at CVIMS.
Gather background information to complete a needs assessment, establishing immediate settlement needs for clients. Prioritize urgent needs such as housing, legal aid, health services, and financial assistance during the intake process.
Identify risk factors such as trauma, isolation, and mental health concerns, providing referrals to appropriate services.
Evaluate and document client strengths, barriers, and goals to create settlement plans that empower personal and professional growth, supporting them in achieving their settlement goals.
Advocate on behalf of clients to address systemic barriers and ensure equitable access to resources.
Information and Orientation Services
Provide accurate and up‑to‑date information on topics such as:
Immigration and residency pathways
Health services, education, and childcare options
Housing resources and tenant rights
Employment services and credential recognition
Legal rights, government programs, and community resources
Deliver orientation sessions and workshops that address settlement topics, promoting independence and self‑reliance.
Develop and distribute informational materials to guide newcomers through their integration process.
Support clients in understanding their rights and responsibilities in Canada, promoting informed decision‑making.
Service Coordination, Outreach and Referrals
Collaborate with internal and external partners, including social workers, case managers, and employment advisors, to provide wrap‑around support.
Connect clients with CVIMS programs (language training, employment services, case management) and external supports such as legal clinics, shelters, schools, healthcare providers, and other community organizations.
Build and maintain referral networks with community organizations and government agencies.
Follow up with clients to ensure successful connections to services, addressing any barriers they encounter along their settlement journey.
Assist in designing and updating intake tools, needs assessment forms, and resource guides to reflect evolving community needs.
Participate in outreach initiatives to connect with underserved newcomer populations and raise awareness about settlement services.
Represent the organization at community events, networking sessions, and stakeholder meetings.
Facilitate access and referrals to peer support groups and community connections to reduce isolation and promote social engagement.
Documentation & Administration
Maintain detailed client records, ensuring confidentiality and compliance with organizational…
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