Supportive Team Lead

Position: Supportive Housing Team Lead
Overview  Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. This range is provided by Pacifica Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range  CA $49,177.00/yr - CA $53,108.00/yr

Position Title:

Supportive Housing Team Lead

Posting Number:  25-048

Reports to:

Manager of Supportive Housing

Union:  BCGEU

Compensation:  $28.26-$30.52 per hour

Schedule:

12:00pm-5:00pm Wednesday; 8:00am-7:00pm Thursday to Saturday (70 hours bi-weekly)

Status:  Full time, Regular

Posting Closing Date:  August 15, 2025
Organizational Focus:  Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Position s Primary Objectives  The Team Lead of Supportive Housing is accountable for carrying out the duties of a Housing Support Worker and providing support to less experienced Housing Support Workers, including:
Delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;
Following prescribed policies and procedures associated with Property Management;
Supporting tenants through a PSR approach;
Advocating on behalf of tenants with community agencies;
Attending to overdoses and administering naloxone;
Providing specialized support to Supportive Housing (SH) staff in the delivery of programs and services to tenants; and
Providing operational assistance to the Manager of Supportive Housing

Key Responsibilities   Preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
Assisting with case management by identifying potential problems and reporting any difficulties;
Providing input to counsellors and other professionals with regard to the development of appropriate program plans;
Monitoring client mental health and substance use and determining when to provide additional support;
Recognizing, analyzing and responding to potential emergency situations;
Encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
Providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
Assisting tenants in navigation of Ministry services;
Assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
Contributing to the evaluation of tenants  progress and preparing related reports;
Supervising and supporting tenant participation in the community volunteer program;
Liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services
Coordinating referrals to essential services and programs for tenants;
Providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
Providing support to tenants experiencing health issues including end of life support;
Advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
Providing transition support for tenants moving in or out of supportive housing
Coordinating maintenance related requests with the Property Management team;
Providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
Assisting with minor repairs and maintenance (such as light bulb changes), as required
Providing senior-level support to the team including the resolution of difficult/complex tenant relations issues, debriefing…