Supportive Housing Team Lead Job Nanaimo area,BC Canada,Social Work

Position Title: Team Lead of Supportive Housing

Posting Number: 26-034 & 26-050

Reports to: Manager of Supportive Housing

Union: BCGEU

Compensation: $29.98-$32.38 per hour

Regular Full-time lines:

#26-034 - 12:00pm-5:00pm Wednesday and 8:00am-7:00pm Thursday to Saturday (70 hours bi-weekly)
#26-050 - 8:00am-7:00pm, Sunday to Tuesday and 12:00pm-5:00pm Wednesday (70 hours bi-weekly)

Status: Full time, Regular

Posting Closing Date: August 20, 2026 at 4:00pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives:

The Supportive Housing Team Lead provides both direct, person-centered support to tenants and leadership to Housing Support Workers at Pacifica Housing’s supportive housing sites. In addition to carrying out the duties of a Housing Support Worker, the Team Lead offers mentorship, training, and operational support to staff, ensuring services are delivered effectively and in alignment with Housing First and harm reduction philosophies.

The role balances front-line tenant support with supervisory responsibilities, serving as a resource for staff in handling complex tenant situations, coordinating case management, and ensuring program consistency. Team Leads act as a key liaison between front-line staff, property management, and external community partners, while also providing operational assistance to the Manager of Supportive Housing.

Team Leads are accountable for:

Delivering person-centered support services and programs to tenants, following a Housing First and psychosocial rehabilitation (PSR) approach.
Supporting and mentoring Housing Support Workers in their daily duties, case management, and critical incident response.
Coordinating property-related concerns in collaboration with the Property Management team.
Advocating on behalf of tenants with external community agencies and service providers.
Contributing to staff scheduling, onboarding, and training, while ensuring smooth day-to-day operations.
Assisting the Manager of Supportive Housing with operational oversight, program planning, and tenant-focused initiatives.

By combining front-line tenant support with leadership, the Team Lead role is vital to creating a safe, inclusive, and supportive housing environment that promotes stability, dignity, and tenant well-being.

Key Responsibilities:

Tenant Support & Advocacy

Prepare, implement, monitor, and evaluate individualized support plans with tenants.
Provide life skills training (e.g., meal preparation, housekeeping, personal care, and self-management).
Support tenants in navigating Ministry services, medical and psychiatric appointments, and community resources.
Assist tenants with financial management, including budgeting, Public Trustee coordination, rent, and damage deposits.
Monitor tenant mental health and substance use, identifying when additional support is needed.
Recognize, analyze, and respond to emergency situations, including overdose response and naloxone administration.
Provide health-related support, including end-of-life care.
Advocate for tenants experiencing oppression, stigmatization, or discrimination in the community.
Support tenants transitioning into or out of supportive housing.

Staff Support & Leadership

Provide senior-level support to the team, including resolving complex tenant issues, debriefing critical incidents, and consulting on case management.
Mentor and support less experienced Housing Support Workers in program delivery.
Assist with onboarding, training, and ongoing development of new team members.
Provide input and coordination in staff scheduling, managing absences, and ensuring appropriate coverage.
Coordinate and assist in developing tenant programs that encourage personal growth and life skill development.

Commu…