Case Manager - Internal

Job Title:

Case Manager [Term Contract] - Internal Applicants Only

Program:
Settlement & Case Management

Position Class:
Scale 3

Reports to:

Case Management and Settlement Team Lead

Hours:

37.5 hrs / week, Monday-Friday (8:30-4:30)

Type:
Term Contract – September 1, 2026 - September 30, 2026, Full Time

Wage Rate: $29.75/hr

Central Vancouver Island Multicultural Society (CVIMS) is a non-profit settlement organization located in Nanaimo, B.C., Canada. Established in 1979, CVIMS provides support to newcomers and refugees. Services include settlement, employment, family, language and community programs. We are client-driven and committed to being accessible and responsive to, as well as reflective of, our diverse community.

The Case Manager plays a critical role in supporting the settlement and integration of immigrants, refugees, and other newcomers by providing personalized, holistic case management services. This position focuses on empowering clients to overcome barriers, access essential resources, and develop skills that promote long-term self-sufficiency. Through advocacy, coordination, and direct service delivery, the Case Manager ensures that clients receive the support needed to thrive socially, economically, and culturally in Canada.

• Conduct detailed, trauma-informed intake interviews to assess client backgrounds, needs, strengths, and goals.
• Develop customized settlement plans, outlining steps and resources needed for successful integration.
• Prioritize urgent needs such as housing, legal assistance, health services, and crisis intervention while creating pathways for long-term goals.
• Identify potential risk factors (e.g., mental health challenges, domestic violence, isolation) and provide appropriate referrals.
• Establish trust-based, empathetic relationships with clients from diverse cultural and linguistic backgrounds.

• Provide ongoing, client-centered case management, ensuring that clients receive consistent, coordinated services throughout their settlement journey.
• Conduct home visits to provide essential housing information to ensure clients understand lease agreements and tenancy laws.
• Liaise with internal departments (language services, employment, housing) and external partners (government agencies, NGOs, healthcare providers) to streamline referrals and access to services.
• Collaborate with social workers, counselors, and employment advisors to provide wrap-around support.
• Regularly monitor and evaluate client progress, adjusting settlement plans as needed to reflect evolving goals and circumstances.
• Advocate on behalf of clients to address systemic barriers, secure services, and collaborate with colleagues to resolve conflicts with landlords, employers, or service providers.
• Coordinate multiple services to address complex needs, such as trauma recovery, education, and legal support.

• Provide individual coaching sessions to enhance client skills in navigating Canadian systems (e.g., healthcare, education, transportation, employment, etc.)
• Support clients with internal or external referrals for credential recognition, career planning, and accessing professional development or language training.
• Encourage and promote self-advocacy, independence, and informed decision-making among clients.
• Develop peer support networks and mentorship opportunities that foster community connections.

• Maintain detailed client records, ensuring confidentiality and compliance with organizational policies and privacy legislation.
• Track client interactions, referrals, and program outcomes using agency databases and reporting systems.
• Support agency reporting by sharing success stories, program challenges, and accurate client data.
• Submit purchase requests, receipts and financial claims to the designated approvers.
• Ensure strict adherence to confidentiality, code of ethics and all other professional codes of conduct
• Work collaboratively as part of the CVIMS team to ensure agency and client success
• Follow CVIMS protocols for reporting and…