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Job Description & How to Apply Below
Support shelter safety and client care as a Shelter Worker at The Salvation Army’s Nanaimo New Hope Centre, working weekend overnight shifts.
This Shelter Worker position provides compassionate assistance to individuals experiencing homelessness. You will work at the front desk, welcome clients and visitors, monitor access, and support a respectful shelter environment. The role includes crisis response, documentation, and collaboration with shelter professionals.
Key Responsibilities:
Receive clients and visitors while monitoring facility access
Assess immediate needs and potential safety concerns
Respond to conflicts and de-escalate tense situations
Maintain logbooks, incident reports, and client records
Distribute bedding, blankets, and hygiene supplies
Requirements:
High school graduation or equivalent required
Six months’ related mental health or addictions experience
Frontline experience in a social service setting
Criminal record clearance through the BC program
Strong boundaries, judgment, confidentiality, and communication skills
Bring client support, safety awareness, documentation, and crisis-response skills to The Salvation Army’s Nanaimo New Hope Centre.
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