Operations Supervisor and Driver - Nanaimo, BC Job Description
Posted Tuesday, September 22, 2026 at 4:00 AM
Are you ready to take on a leadership role where you can make a real impact? We're looking for a dedicated and motivated Operations Supervisor/Driver to join our Vancouver Island team on a full-time basis
. This hybrid role combines leadership and driving responsibilities with hands-on, physical work. It's an ideal opportunity for someone who enjoys staying active, leading by example, and keeping our operations running smoothly.
Our organization
The National Diabetes Trust is Canada's largest charitable clothing and small household goods collection service. With more than 5,000 donation bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted, gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference, raising money for life-altering charitable programs, all while helping the environment.
What We Offer:
- Challenging work with opportunities for career advancement
- Extended Health & Dental Care
- Life Insurance, AD&D & LTD (100% Employer-paid)
- Optional Critical Illness
- Registered Pension Plan (100% Employer-paid) once eligibility criteria are met
- RRSP with company matching component available
- Employee Assistance Program
- Corporate discounts through Value Village and Good Life Fitness.
About the Operations Supervisor/Driver Role
Reporting to the Vancouver Island Operations Manager, the hybrid Operations Supervisor/Driver assists in day-to-day operations by managing a team of dedicated Drivers and ensuring the efficient collection of donated goods through Declutter®, the door-to-door, and donation box collection of used clothing and household items.
Highlights of the role include:
- Supervise, coach, motivate, and performance manage drivers, in consultation with the Operations Manager and Human Resources Department, always maintaining confidentiality
- Recruit and train drivers as directed by the Operations Manager
- As a driver, complete all pickups, including drop boxes, household, and other special pickups
- Conduct 'pre' and 'post' trip inspections
- Complete up to 120 pickups daily, load and unload up to 50 lbs. per single load
- Ensure required merchandise is delivered to all Value Village Stores as per the delivery schedule. Assist the Operations Manager in planning and implementing innovative, effective methods to meet all contractual obligations
- Maintain attendance records, coordinate staffing schedules, and follow up with Operations Manager
- Drive in a safe, courteous, and defensive manner when operating company trucks
- Ensure payroll records are accurate and sent to the National Payroll Department on a timely basis
- Produce and maintain excellent and accurate records
- Respond and resolve customer concerns, prepare invoices, internal transfers, reconcile billing summaries, accurately track inventory levels, monitor staff productivity, monitor and update schedules for the servicing of drop boxes and work assignments, oversee the database, accurately complete all statistical reports, and oversee labor budget
- Coordination of drivers and trucks: monitor GPS, complete route audits, assist with route and/or truck problems, advise drivers of special pickups and cancellations, coordinate fleet maintenance, and function as a liaison between the drivers, Value Village, and Penskepersonnel
- Ensure effective transition between…
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