Retail Pharmacy Tech

Site:
Nantucket Cottage Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

On‑site at the Nantucket Cottage Pharmacy, Full‑time, Rotating shifts

Working under the direction of the Pharmacy Manager and Pharmacists, the Retail Pharmacy Technician may rotate throughout various assigned areas of the Pharmacy. Responsibilities may include reception, drop‑off, data entry, adjudication, robot automation, filling prescriptions, answering phones, pick‑point will‑call system, pick‑up area and point of sale, medication delivery, return to stock, mailing medications, attending staff meetings, checking expiration dates on medications, providing support to the Pharmacists, and assisting in other areas as needed.

• Works with Pharmacy Manager and Pharmacists to meet goals of the department.
• Provides kind and professional patient service.
• Greets patients at the drop‑off window and obtains proper identification and allergy information.
• Provides coverage at the pick‑up window.
• Works with automated dispensing machine.
• Works the pharmacy insurance adjudication queue.
• Manages and triages incoming phone calls and distinguishes issues requiring Pharmacist judgment.
• Fills prescription orders.
• Processes prescriptions through the pharmacy software system.
• Files paper prescriptions.
• Contacts providers for prior authorizations.
• Resolves problems and adheres to customer service standards.
• Escalates issues to Pharmacists as needed.
• Delivers medications to hospital patients being discharged as needed.
• Attends department staff meeting or reviews slides from the staff meeting.
• Assists with Pharmacy projects as needed.
• Always keeps Pharmacy in a clean and sanitary condition.
• Adheres to departmental and hospital security protocols.
• Assures refrigerators and freezers are maintained within proper range and are kept neat and orderly.
• Responds to any out‑of‑range temperature reading to ensure the integrity of stored medications.
• Adheres to all Pharmacy and NCH policies and procedures.
• Monitors expiration dates on stock medications.
• Alerts supervisor of any inventory issues.
• Checks expiration dates of all medications and supplies.
• Assures that adequate communication is maintained between staff for continuity of service.
• Uses good judgment: must be able to distinguish when the needs of the patients come first.
• Assists with new employee orientation in the pharmacy as needed.
• Monitors current inventory and participates in annual inventory process.
• Troubleshoots problems with ADS machines and other equipment.
• Performs other duties as assigned.

• Ability to work effectively with all NCH staff.
• Ability to provide compassionate care to patients.
• Ability to make appropriate decisions, develop and complete follow‑up actions.
• Ability to tactfully communicate with both internal and external customers.
• Ability to work well on a team as well as independently.
• Ability to recognize emergency situations and respond appropriately.
• Ability to demonstrate excellent customer service skills in a fast‑paced environment.
• Ability to demonstrate adequate technical skills and judgment.
• Ability to pass department competencies.
• Strong understanding of computer technology.
• Exceptional organizational skills and flexibility to handle multiple tasks and deadlines.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong skills in Chemistry and math including a strong science background, knowledge of the metric system, knowledge of basic pharmacy practices and procedures, knowledge of medications and medical supplies, and strong mathematical computation skills.
• High school diploma or equivalent required.
• Completion of a…