Nantucket, MA; Bus - General Manager

Role

Title:

General Manager
Location: Nantucket, MA

• Inspirational and motivational leader
• Work well as part of a team
• Possess excellent communication, interpersonal and decision making skills
• Will be fluent in English with excellent written and verbal communication skills
• Must be customer-focused with the ability to inspire your team with commitment and enthusiasm
• Will have the ability to identify and solve problems in a structured and analytical way
• Must have experience in dealing with Clients and various stakeholders such as Emergency Services providers

• Minimum 5 years as a General Manager, and AGM or senior leadership role.
• Management experience with accountability for safety, performance and Profit/Loss
• Bachelor’s Degree or equivalent training and experience
• Has evidence of experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
• Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
• Experience of PPPs is an advantage
• FRA/FTA/ regulator

• Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
• Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
• Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include:
  • Resourcing for organizational performance optimization
  • Identification of key business priorities
  • Identification of organizational synergies
  • Recommendation of differential investment
• Monitor the delivery of the business plan and the performance improvements targeted. Lead the creation and maintenance of the monthly visualization room, leveraging from the process to drive employee engagement and performance continuous improvement.
• Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property’s overall performance, encompassing all Keo Life pillars.

• Be Accountable for the overall organizational safety performance
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to
• Ensure Safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
• Create and maintain a just culture within the organization where all employees are treated fairly and justly and understand their contribution to the organization’s safety culture.
• Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements
  
  E.g. AFR and IFR.
• Contribute to the safety culture through displaying exemplary safety oriented behaviors

• Accountable for the planning, delivery and continuously improvement of the passenger service delivery, as specified by the client.
• Lead the implementation, monitoring and continuous improvement of the operations and maintenance processes, ensuring Keolis’ best practices are in place (eg. Asset Management System, Operational System)
• Monitor, report and actively improve the operational performance of the organization, such as OTP, service delivery, revenue hours/mileages delivery, fleet availability and reliability…
• Work in collaboration with our client and our communities to plan and deliver special event services
• Drive an asset management approach focused on asset safety, availability and reliability to meet short, medium and long term requirements.
• Assist client in the development of asset replacement decisions, positioning Keolis as a long term strategic partner.

• Accountable for the organizations’ overall customer experience
• Implement, monitor and maintain customer centric processes (passenger information, passenger experience and passenger feedback as a minimum), bringing Keolis’ best practices in the organization and ensuring continuous improvement in every customer experience.
• Lead a customer oriented culture where all staff ‘think like a…