Retail Sales

Summary
The Retail Sales Associate will provide excellent customer service and assist in the freight process, product placement and pricing of all merchandise and help maintain a clean and organized merchandise presentation.

Essential Duties & Responsibilities

• Provide positive representation of the store.
• Proactively assist customers in solving problems.
• Ensure customers are greeted and thanked upon entering and departing the store.
• Provide a friendly, outgoing demeanor, and collaborate with customers and associates.
• Forward any customer complaint that cannot be resolved to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service.
• Other related functions and duties as assigned by Department Manager or designee.

• Assist in creating a positive, professional, and safe work environment.
• Ensure signage is current in the entire store.
• Assist with providing a clean and orderly sales floor, including end caps and merchandising.
• Communicate any store issue to the management team for follow up.
• Communicate any merchandising, cost control, or sales idea to management team.
• Be professional in appearance and actions.
• Perform all other duties as assigned by the manager or designee.

• Assist with receiving, checking in, and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness, and cleanliness of the sales floor, receiving areas, and stockrooms.
• May operate a forklift with proper training.
• Assist with cycle counts and follow up re: inventory issues.

Skills/Qualifications

• Excellent interpersonal skills and the ability to effectively collaborate with intercompany personnel.
• Self‑starter with strong problem solving and decision‑making ability.
• Demonstrate time management and organizational skills.
• Attention to detail and accuracy.
• H.S. Degree or GED equivalent.
• Former retail experience preferred.
• Must be able to work well in a team environment.
• Proficiency with computers; aptitude for using computer applications and software.
• Possess good manual dexterity; able to bend at waist, squat, kneel, jump, climb, reach above shoulder, and stand/walk for extended periods.
• Ability to lift and move packages of 50 lbs. or more.
• Valid MA Driver’s License and Clean Driving Record.
• Ability to acquire or maintain a Forklift and/or Hoisting License.
• Bilingual (English/Spanish) preferred.