Student Support Officer

Reaseheath College and University Centre is a leading land-based and technical education provider, with a proud history stretching back over 100 years. Our mission is simple: to deliver industry focused, career ready education that transforms lives and supports the future of all our learners – from further education, higher education, apprenticeships and adult courses.

Set in a stunning rural campus near Nantwich in Cheshire, we offer an inspiring place to work, with industry-leading facilities, strong employer partnerships and a clear focus on innovation, sustainability and real-world skills.

Working at Reaseheath means being part of a supportive, ambitious and values-driven community. Our staff play a vital role in shaping futures, helping our learners develop the skills, confidence and experience they need to succeed in their careers.

We are committed to creating a positive working environment where colleagues feel valued, supported and able to grow. With opportunities for professional development, strong industry links and a collaborative culture, you can build a rewarding career while making a genuine impact.

We are looking for an energetic and enthusiastic individual to join the Student Services team supporting delivery of the safety and wellbeing of all learners on site, with a focus on supporting and developing our students, including residential students, in their personal, social and life skills.

The fundamental purpose of this role is to develop our students and ensure a high student experience, this will include monitoring and supervising behaviours on campus and in halls of residence. The successful applicant will have good communication skills and be able to develop excellent professional relationships with young people and their parents/carers, curriculum and other support areas. The successful applicant will also be involved in locking up procedures and Campus security.

Work with the Head of Student Services and the wider safeguarding team to contribute fully in striving to achieve all elements of the National Minimum Standards.

Contribute to ensuring students/customers stay and/or visit to Reaseheath is rewarding and enjoyable.

Work to provide a safe and secure environment that enables students to develop personal, social and life skills.

Take part in regular patrolling of the campus and accommodation buildings.

Utilise College systems to full effect in order to maximise effectiveness of information shared including creation of reports.

Level 2 Maths & English or equivalent.

Evidence of an excellent understanding of issues to do with equality, diversity and inclusion.

Willingness to undertake training as required including First Aid, Fire Safety Awareness, Conflict

Resolution, Customer Service and Presentation Skills.

An understanding of OFSTED National Minimum Standards would be desirable.

Full clean driving license.

• 47 days annual leave including Bank Holidays and Christmas Closure
• Generous pension scheme with an employer contribution of 19.8%
• Enhanced maternity and adoption pay
• Employee Assistance Programme
• Pluxee reward scheme
• Free on site gym membership
• Onsite Starbucks along with multiple restaurant and cafe outlets
• Access to a multitude of external benefits through local businesses to the Cheshire area
• Specalist equipment reflecting industry practice

As a College, we actively encourage applications from industry professionals without a teaching qualification, as well as those from qualified teachers. Reaseheath offers a full CPD programme with access to funded qualifications alongside hands on support whilst completing Further Education Training. Industry professionals joining the College in an academic role, will complete their Further Education Training whilst in post.

Please note this role constitutes ‘regulated activity’ as defined by the Protection of Freedom Act 2012. The successful candidate will therefore be required…