Head Of Facilities Management

'Large enough to cope small enough to care'

Head of Facilities Management (Nantwich, UK)

A rewarding career opportunity is available to join our team at Gilks, during an exciting time of business growth and increased client demand.

As a JIB member company, Gilks have provided commercial electrical and mechanical installation, maintenance, test and inspection services to customers nationally for over 60 years, and have built a solid reputation based on trust, and innovation. Our contracted work extends across several sectors, including NHS, Education, Care Homes, Health, Construction and Defence. With an extensive client base, we are still proud to provide the flexibility, and excellence in customer service and support of an independent business, whilst having the expertise and capabilities to manage and work within major contracts.

We invest significantly into training and developing both new and experienced talent.

Reporting to the Managing Director, the Head of Facilities Management is responsible for leading and overseeing all FM operations across the organisation, ensuring the effective delivery of both planned and reactive maintenance, statutory compliance, and client service excellence.

This role includes ensuring FM services are delivered:

• on time and to agreed service levels
• within budget and contractual obligations
• in line with the company’s operational and strategic objectives

The Head of FM will lead and develop the facilities management teams, maintain and strengthen client relationships, and ensure the efficient use of resources to drive operational performance, client retention, and profitability.

A key focus of the role is the standardisation of FM processes, ensuring consistent quality, compliance, and reporting across all contracts and sites.

In addition, the Head of FM will play a strategic role in growing the client base and securing new FM contracts, identifying market opportunities, developing proposals, and supporting the business in achieving its growth and diversification targets.

• Fostering and ensuring managers adhere to H&S standards
• Ensure that the employees across the business are suitably trained and competent
• Have a zero tolerance for non-compliant work or attitudes
• Lead the planning, execution, and completion of all FM works, ensuring they meet the client’s expectations, deadlines, and budgetary constraints.
• Develop and implement the overall FM strategy for the company, ensuring alignment with organisational goals and objectives.
• Foster a culture of excellence, continuous improvement, and collaboration across FM teams.
• Take overall responsibility for the financial performance of FM, ensuring profitability is maximised and cost control measures are effectively implemented.
• Develop and manage FM budgets, providing accurate financial forecasts and reports on project progress, costs, and margin performance.
• Ensure robust project cash flow management.

• Manage the scope and commercials for FM contracts.
• Ensure all FM Works are delivered on time, within scope, and within the allocated budget.
• Set and track project KPIs, measuring the success of individual projects against performance targets.
• Chair regular performance review meetings to monitor project progress and resolve any issues proactively.

• Lead and motivate a multidisciplinary FM team, including project managers, engineers, subcontractors, and other key stakeholders.
• Manage resource allocation across all projects, ensuring optimal use of skills and capacity, building self-delivery capabilities where possible.

• Act as the key point of contact for clients, managing relationships Operationally, Commercially and Strategically ensuring effective communication.
• Address client concerns promptly and professionally, ensuring a high level of client satisfaction.
• Build and maintain strong relationships with suppliers, subcontractors, and other external stakeholders.

• Ensure FM works comply with all relevant legal,…