Direct Sales Coordinator

Job Summary:

This position is responsible for managing and supporting the eCommerce, and Wine Club channels to deliver exceptional customer experience and meet business objectives. The role combines responsibilities for planning, execution, and customer service across multiple direct-to-consumer channels. The ideal candidate will provide seamless support, manage inquiries, and ensure accurate and timely communication while driving engagement and retention through marketing initiatives.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Respond to customer inquiries via phone, email, or written correspondence in a timely and professional manner.
• Resolve issues related to orders, shipments, cancellations, special requests, and on-hold memberships.
• Provide accurate information regarding wine selections, club benefits, and promotions.
• Maintain compliance with company policies and service standards while ensuring customer satisfaction.

• Administer all aspects of Wine Club and eCommerce, including marketing activities, billing, customer service, inventory tracking, and special promotions.
• Manage member database and mailing lists; update customer information as needed.
• Prepare and send newsletters, pre-shipment emails, and event invitations; track RSVPs.
• Coordinate shipments for club and retail, including staging will‑call orders and monitoring compliance with reciprocal states and shipping requirements.

• Collaborate with Email Marketing Coordinator to develop campaigns that drive eCommerce and Wine Club goals.
• Prepare marketing materials such as tasting notes, recipes, and feature articles.
• Assist with planning and execution of club events and wine pairing suggestions.
• Monitor and maintain Wine Club collateral used by tasting rooms; promote club sign‑ups.

• Assist with special projects and miscellaneous administrative duties as directed.
• Provide information about Trinchero Family Estates products and services to customers.
• Ensure adherence to company guidelines and maintain a positive brand image.

• Education:
  
  Bachelor’s degree preferred.
• Years of
  
  Experience:
  
  2‑5 years of experience in customer service, winery hospitality or a related field.
• Excellent verbal and written communication skills.
• Must have good organizational skills and the ability to follow through on projects with minimal supervision.
• Enthusiasm for wine in general and Trinchero Family Estates and its products.
• Relaxed, friendly and professional demeanor in‑person and on the telephone.
• Able to interact effectively with a wide range of contacts, i.e. the public, co‑workers and members of other departments.
• Experience with MS Excel, Outlook, and POS systems a plus.
• Strong math and analytical skills.

• Regular working schedule to include weekends and holidays at times.
• Long and irregular hours during peak seasons and/or special events.
• Moderate to heavy physical work (moving wine cases and retail supplies, setting up for special events).
• Work site may be any one of Trinchero Family Estates’ facilities.
• Standing for long periods of time (8 hours per day) on occasion.
• Ability to lift at least 45 pounds (case of wine).