Dispatcher Supervisor - Bilingual; English​/Spanish beneficial

Dispatcher Supervisor (Bilingual English/Spanish beneficial) – Napa, CA

Transdev North America is hiring a Dispatcher Supervisor to oversee road service through communication with operators and provide customer support to our clients. This is a full‑time, non‑CBA position.

• Oversee road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, monitoring performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips, including no‑shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Perform other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• Bilingual (English/Spanish) beneficial.
• 3–5 years of dispatching experience.
• Must be able to obtain a CDL.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Must be able to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Competitive wages beginning at $26.00–$30.00/hour, with progressive increases.
• Vacation: minimum of two weeks.
• Sick days: 5 days.
• Holidays: 6 days + 2 floating holidays.
• 401(k) retirement plan, medical, dental & vision, life insurance, short‑term disability, voluntary long‑term disability.

• Work outside in varying temperature, weather, and humidity conditions – 100% of the job is performed outside, often alone in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to dust, vehicle fumes and noise.

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Successfully pass a pre‑employment drug screen.

Transdev operates transportation systems nationwide, employing a team of 32,000 across 400 locations with more than 17,000 vehicles. We are a global leader in mobility, driven by our purpose to provide safe, reliable and innovative solutions for the common good.

Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.