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Bilingual Insurance Customer Service Rep

Job in Napa, Napa County, California, 94559, USA
Listing for: Narvaez Insurance Services
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
  • Insurance
Job Description & How to Apply Below

Bilingual Insurance Customer Service Rep

Join to apply for the Bilingual Insurance Customer Service Rep role at Narvaez Insurance Services

Job Description

Narvaez Insurance Services is a trusted, family‑owned agency built on strong values and stronger relationships. Our agency is recognized for its warm and welcoming team environment, where each employee plays a meaningful role in helping clients protect what matters most. We believe in empowering our team through hands‑on training, continuous learning, and real opportunities for career growth. Whether you’re just starting your insurance career or looking for a supportive agency to grow with, Narvaez Insurance Services is the place to be.

We are hiring a Bilingual Insurance Customer Service Representative to join our growing team. In this role, you’ll provide friendly, responsive support to customers, assist with insurance sales, and help with additional services such as vehicle registration. No prior experience is required; we’ll provide complete training.

Hourly rate: $18‑$25
, based on experience, with opportunities for commission on top

Health, dental, and vision insurance

Paid time off (PTO)

Hands‑on training and mentoring

Supportive, family‑style culture

Monday‑Friday workweek with evenings and weekends off

Candidates must complete the assessment and one‑way video interview in order to be considered.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Hands on Training

Tuition Reimbursement

Mon‑Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

Community Service

Responsibilities

  • Deliver exceptional customer service via phone, email, and in‑person
  • Support insurance sales efforts by gathering information and assisting with quotes
  • Perform vehicle registration services and related transactions
  • Communicate clearly and professionally in both English and Spanish
  • Manage client files, records, and data entry tasks
  • Support office operations with general administrative duties

Requirements

  • No license required to start, we will train you!
  • Bilingual fluency in Spanish and English
  • Strong communication and interpersonal skills
  • Positive attitude, professionalism, and a client‑first mindset
  • Proficiency with Microsoft Outlook and Word

Company

Description:

Family owned and operated insurance agency.

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