Seasonal Reservations Agent; part-time

Description

Join the team at the Napa Valley Wine Train, one of Napa Valley’s most iconic and distinctive hospitality experiences. For more than 30 years, the Wine Train has welcomed guests to experience the beauty of Wine Country through unforgettable culinary journeys, exceptional service, and historic charm.

As a Seasonal Reservations Agent, you’ll play an important role in creating memorable guest experiences from the very first interaction. Whether helping guests plan a special occasion, answering questions about our dining experiences, or securing reservations for our seasonal offerings, you’ll help bring the magic of the Wine Train to life.

At Noble House Hotels & Resorts, our philosophy is built around three core principles: location, distinction, and soul. We believe our properties should be as unique as the destinations they call home, and the same is true of our team members.

We celebrate individuality, encourage authentic personalities, and share a collective passion for hospitality. We believe great service comes from people who genuinely enjoy what they do, take pride in their work, and bring positive energy to every interaction. We work hard, have fun, and create experiences that leave a lasting impression.

With an exciting variety of culinary journeys, seasonal celebrations, and unique Wine Country adventures, there’s always something new to discover aboard the Napa Valley Wine Train.

As a Seasonal Reservations Agent, you’ll be on the front lines of delivering exceptional guest service during one of our busiest and most exciting holiday seasons. You’ll connect with guests by phone, email, and in person. You’ll be employed to assist and verify their booking plans with all Wine Train experiences with confidence and enthusiasm.

• Answering incoming calls and responding to email inquiries with a friendly, energetic, and professional approach.
• Assisting guests with reservations for lunch, dinner, and seasonal Wine Train experiences.
• Verifying guest information and ensuring reservation details are accurate and complete.
• Processing bookings, entering reservation information, and sending timely confirmation notifications.
• Providing knowledgeable assistance to guests by answering questions and helping them select the experience that best suits their needs.
• Delivering personalized service that reflects the Wine Train’s commitment to excellence and hospitality.
• Working collaboratively with the team to ensure a seamless reservation process and an exceptional guest experience.

Your positive attitude, attention to detail, and genuine enthusiasm for hospitality will help ensure every guest interaction sets the stage for a memorable Napa Valley Wine Train experience.

• Availability:
  Able to work part-time, up to 30 hours per week.
• Weekend & Holiday Availability:
  Available to work Saturdays, Sundays, and holidays as required. This is mandatory for the role.
• Flexible
  
  Schedule:
  
  Available to work morning and daytime shifts.
• Customer Service
  
  Experience:
  
  At least one year of customer service experience, ideally in a hospitality or guest-facing environment.
• Multitasking
  
  Skills:
  
  Comfortable managing phone calls, emails, and reservation details in a fast-paced environment.
• Critical Thinking:
  Able to assess situations, make sound decisions, and find effective solutions.
• Active Listening:
  Attentive to guest needs and able to communicate clearly and thoughtfully.
• Teamwork:
  Enjoys collaborating with others to create a positive and seamless guest experience.
• Proble…