Overnight Lot Auditor - Napa, CA

Job Title: Overnight Lot Auditor
Department: Commercial Parking Operations
Directly reports to: Commercial Parking Manager
Schedule: Full Time / Part-Time (10pm - 7am)
Status: Non-Exempt
Compensation: $17.50 per hour
(Rates can vary by market)

Position Summary: We are looking for a detail-oriented and responsible Overnight Lot Auditor to manage parking lot activity during the overnight shift. This role involves conducting audits, directing vehicles, ensuring safety, and maintaining an organized, welcoming environment. The ideal candidate will work independently, manage data, perform security checks, and provide excellent customer service while working outdoors in various conditions.

To provide exceptional customer service while maintaining a safe and orderly parking environment. The Overnight Parking Lot Attendant ensures efficient traffic flow, enforces parking policies, assists guests with inquiries, and upholds the overall security and cleanliness of the parking area.

• Audit and Reconciliation: Conduct comprehensive audits of parking lot operations, including vehicle counts, ticketing, and financial records. Reconcile discrepancies between physical vehicle counts and digital or paper logs to ensure accuracy. Review records for errors or inconsistencies and make necessary corrections.
• Vehicle Activity Monitoring: Monitor vehicle entry and exit throughout the shift, ensuring accurate logging and ticket matching. Use security systems to track movements at parking lot entrances and exits, ensuring proper vehicle flow. Identify and report unauthorized vehicles, improper parking, or any other irregularities to maintain order and security.
• Reporting, Documentation And Attention To Detail: Complete shift reports detailing tickets issued, revenue collected, and operational data. Maintain logs of vehicle arrivals and parking operations. Strong attention to detail is crucial for auditing, vehicle counting, and maintaining accurate records.
• Security And Compliance: Conduct regular parking lot inspections to ensure safety protocols are followed, including proper markings, lighting, and security cameras. Respond to security concerns, monitor for unauthorized vehicles, and ensure parked vehicles are secure. Work independently with minimal supervision, staying proactive and vigilant to maintain a safe environment and report any issues to management.
• Lot Maintenance: Maintain the cleanliness and safety of the parking lot by ensuring all equipment, parking spaces, and safety items (such as cones, signs, and barriers) are in good condition and free of debris or hazards.
• Hospitality, Customer Service And Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members. Use proper two-way radio etiquette, maintain clear communication with team members, and foster a cooperative work environment.
• Attendance And Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

• Education: High school diploma or GED required.
• Experience: Customer service experience is preferred. A positive, helpful attitude is a must.

• Valid driver’s license and reliable transportation are required.
• Must maintain a clean motor vehicle record (no more than three moving violations in the past three years).
• Must pass and maintain a clean background check.
• No special certifications required.

• Ability to stand, walk, and lift up to 50 lbs. for long periods.
• Comfortable working in both indoor and outdoor environments, in all types of weather.
• Must maintain a clean, professional appearance and follow uniform and grooming standards.
• Schedule flexibility is important—nights,…