Wires Services Specialist

Redwood Credit Union is looking for a Wires Services Specialist I, who under limited supervision, will perform a wide variety of semi‑routine accounting, regulatory compliance, clerical, product quality control and technical duties.

• Responsible for processing a high volume of Domestic and International wires through various channels, using wire platform systems with first level permissions.
• Ensure all wire information is correct including ABA numbers and SWIFT codes are valid.
• Follow regulatory compliance procedures for wire area.
• File all incoming and outgoing wires.
• Maintain daily log sheets of wire activity and send notifications as requested.
• Review, process exceptions, and balance reports for wire process.
• Process wire traces and research.
• Create solutions and system enhancements when feasible.
• Research and resolve Members' problems or complaints related to wire traces and non‑receipt of funds, draft and gather documentation to accurately respond back through verbal and/or written communication.
• Provide problem resolution and direction to other departments and branches regarding Member inquiries, concerns and issues.
• Detect fraud to prevent losses to the Credit Union.
• Provide back‑up and coverage to other department positions.

• Support and answer phone queue and manage email.
• Provide project support and implementation.
• Analyze processes and recommend changes for efficiency and service.
• Compile monthly status report, general ledger reconciliations and board reports.
• Provide information to branches and team members as needed related to processes and procedures.

Join us and discover why you'll love working at Redwood Credit Union!

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well‑being of our Members through better rates, low or no fees, and best‑in‑class customer service. Our purpose is to inspire hope and elevate the financial well‑being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people‑first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well‑being for all.

• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023