Mortgage Loan Coordinator II

Redwood Credit Union is looking for a Mortgage Loan Coordinator II, who will be responsible for performing a variety of Total Member Experience related liaison, sales, and operational duties in the mortgage lending department.

• Intake new loan applications into Mortgage Cadence Loan Fulfillment Center (LFC) from Members via phone, walk-in, referrals from branches, other departments, or Loan Officers.
• Act as the primary contact for Member walk-in traffic to mortgage lending department.
• Respond to branch emails requesting Member walk-in’s and return calls with a sense of urgency.
• Establish initial rapport with Member, reach agreement and understanding on mutual expectations, and communicate next steps with Member on an as-needed basis.
• Structure loan scenarios based on Member’s financial goals and needs to align with RCU mortgage products.
• Communicate and/or collect upfront list of needed documents based on Member’s application using pre-defined conditions or LFC Desktop Underwriter findings.
• Facilitate initial streamline refinance requests and deliver Member information for fulfillment.
• Cross-sell RCU and RCUSG products and services.
• Log-in to department phone queue during scheduled times.
• Upon receipt of daily Incomplete Loan report, review incomplete loan in LFC and determine next steps with Member to complete loan application or adverse action.
• Act as the TME Ambassador to recognize areas of improvement for Member service and issues with processes within department and offer solutions and/or suggestions for improvement.

• Process and deliver various regulatory notices, such as Reg B/10 Day, Statement of Credit Denial, Credit Score Disclosure, as necessary to remain compliant.
• Ensure confidentiality and safeguard sensitive Member financial information.
• Upload various loan documentation to virtual loan folders in a timely manner.
• Monitor Mail Mortgage Lending emails and scanned documents from branches and distribute, as necessary.
• Assist loan processors with ancillary pre-closing loan verifications.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well‑being of our Members through better rates, low or no fees, and best‑in‑class customer service. Our purpose is to inspire hope and elevate the financial well‑being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people‑first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well‑being for all.

• 28th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.

• Knowledge of real estate principles, practices, rules, regulations, and sales.
• Ability to structure loan scenarios based on Member’s financial goals and needs through application interview process that align with RCU mortgage products.
• Ability to operate a PC with word processing, spreadsheet and Internet-based loan origination software.
• Basic understanding of investor guidelines and compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and…