Public Safety Dispatch Supervisor; Promotional

*** This promotional recruitment is only open to City of Napa full time classified employees. ***

Are you ready to lead in moments that matter most? Do you thrive in fast-paced environments where every decision can make a difference? Are you passionate about supporting both your team and your community?

The City of Napa Police Department is dedicated to delivering exceptional service to our diverse local community. A career with us offers meaningful rewards, including competitive salaries, excellent benefits, and the opportunity to make a lasting, positive impact. Every day brings new challenges, variety, and the deep satisfaction of public service.

The Communications Dispatch Center serves as the primary Public Safety Answering Point (PSAP) for all 911 emergency calls, supporting multiple agencies including the Napa Police Department, American Canyon Police Department, Napa County Sheriff’s Department, Napa Fire Department, American Canyon Fire Department, and AMR Ambulance Services. We also coordinate and transfer calls to partner agencies such as Cal Fire, St. Helena Police Department, and Calistoga Police Department making our center a vital hub for emergency response across the region.

We are currently seeking a Public Safety Dispatcher Supervisor to lead and support our dedicated team. Dispatchers are the critical link between our community and emergency responders—calmly assessing situations, prioritizing needs, and ensuring the right resources are deployed quickly and effectively.

In this leadership role, you will guide and mentor dispatch personnel, foster a high-performing team environment, and use your expertise to shape both daily operations and long-term success. Much of this essential work happens behind the scenes but its impact is felt across the entire community.

• Safety of the Community
• Support the Future
• Service Over Self

• Adaptability - Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts to work within new work structures, processes, requirements, or cultures and adapts quickly to change and easily considers new approaches.
• Stress Tolerance - Maintains stable performance under pressure or opposition and balances stress in a manner that is acceptable to others and to the organization.
• Coaching and Developing Others - Providing feedback, instruction, and development mentorship to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
• Contributing to Team Success - Actively participates as a member of a team to ensure success by involving others, keeping other informed, and modeling dedication
• Engagement Readiness - Demonstrates a willingness to commit to work and to invest time, talent, and best effort in accomplishing organizational goals.
• Leading Teams - Using appropriate methods and interpersonal styles to develop, motivate, and guide the team to attain successful outcomes and business objectives.
• Attention to Detail - Accomplishes tasks by considering all areas involved; shows concern for all aspects of the job; accurately checks processes and tasks.
• Decision-making - Identifies and understands issues, problems, and opportunities; compares information from different sources to draw conclusions; uses effective approach for choosing a course of action or appropriate solution; takes action that is consistent with available facts, constraints, and probable consequences.
• Planning and Organizing - Plans and coordinates work; balances several tasks at once.

In order to participate in a promotional examination an applicant must meet the following requirements at time of application:

This recruitment and examination is being conducted to fill one (1) vacancy and may be used to fill future similar vacancies as they occur during the active status of the employment list. The active status of this employment list will be for six (6) months unless abolished sooner or extended beyond that date in accordance with the Civil Service Rules.

Rooted in…