Optician​/Front Desk

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Company Overview:

We are proudly the highest-rated, 5-star reviewed optometry practice in Napa, California. Our team is dedicated to delivering exceptional eye care and helping each patient find their perfect eyewear. As part of our practice, you’ll work in a friendly, collaborative environment committed to quality and community care, deliver a welcoming experience, and support a range of administrative tasks essential for smooth daily operations.

Position Summary:

We are seeking a friendly and detail-oriented Optician to join our team! This role is ideal for someone passionate about customer service, has eyewear expertise or is eager to learn. This is a multi-tasking fast-paced setting with an hourly rate + bonus structure. You’ll work directly with customers to find their ideal eyewear, assist with office tasks, and become proficient in office software, patient check-in, insurance processing, and pre-testing.

• Customer Service & Eyewear Selection:
  • Greet customers and patients warmly, checking them in/out and creating a welcoming experience.
  • Obtain patient prescriptions from the Optometrist and offer personalized eyewear recommendations.
  • Take ocular measurements and ensure precise adjustments to frames for comfort and fit.
  • Educate customers on proper wear, care, and maintenance of eyewear, including specialized lenses and coatings for sports or occupational use.
• Technical Skills & Equipment Handling:
  • Utilize tools such as lensometers and lens gauges for measurements and adjustments.
  • Conduct contact lens training and provide patient education on contact lens maintenance.
  • Prepare and manage work orders for labs and handle frame repairs as needed.
  • Dispense frames and ensure that they meet each customer's specifications and preferences.
• Administrative Duties & Multi-Tasking Support:
  • Answer phones, schedule appointments, and assist with patient check-ins.
  • Input and maintain accurate patient records, manage insurance eligibility, and handle payments.
  • Proficiently manage software including Office Mate, Revolution EHR, and Weave for patient records and billing.
  • Perform pre-testing and help reconcile lab invoices and orders with accuracy.
  • Support day-to-day office needs, adapting as required for office flow and patient needs.

• Experience as an Optician or in a customer-focused healthcare role is preferred, though we’re open to training the right candidate.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multi-task and work efficiently in a team setting.
• Familiarity with optical software (Office Mate, Weave or similar) is preferred.
• Knowledge of insurance processing and eligibility.

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