Front Office Host Luxury Hospitality | Alila Napa Valley

Front Office Host – Full Time | Luxury Hospitality | Alila Napa Valley

2 days ago Be among the first 25 applicants

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are passionate about delivering exceptional service and meaningful experiences. At Alila Napa Valley, a Forbes‑rated luxury resort nestled in the heart of wine country, we are seeking a Front Office Host to join our team. Our Front Office Hosts play a key role in creating a warm, personalized guest experience from arrival to departure, building foundational skills in luxury hospitality while supporting the daily operations of the front desk.

If you’re passionate about hospitality and ready to grow in a Forbes‑rated luxury setting, we’d love to hear from you.

• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes‑rated luxury setting with a close‑knit, passionate team

• Welcome guests and assist with check‑in / check‑out procedures
• Respond to guest inquiries and requests in person and over the phone with professionalism and care
• Share accurate information about resort amenities, services, and local attractions
• Maintain a clean, organized, and inviting front desk area
• Collaborate with other departments to ensure timely guest service
• Support front office procedures including billing and administrative tasks
• Provide concierge‑level assistance when needed
• Be flexible with scheduling, including mornings, evenings, weekends, and holidays

• One year previous experience in front desk or guest services in luxury hospitality preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast‑paced environment
• Positive, professional attitude and commitment to exceptional service
• Willingness to learn and grow within a luxury hospitality setting

• Ability to stand for extended periods and move throughout the property
• Capable of lifting, pushing, or pulling up to 25 pounds as needed
• Frequent use of computer systems, phones, and standard office equipment
• Must be able to work indoors in a front‑of‑house environment with constant guest interaction

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full‑service hotel.

Location:

Alila Napa Valley, Napa, CA | Salary: $100,000–$120,000 | Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Design, Art/Creative, and Information Technology | Industries:
Hospitality