Deskside Support Administrator

Process|Service Management|ITIL, Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Domain

Delivery

Interest Group

Company

ITL USA

Requisition

143001

Salary min

69136

Salary max

89697

Infosys is seeking a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience.

• Candidate must be located within commuting distance or willing to relocate to Napa, CA
  . This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidate will be the point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests raised through ITSM tool/emails.
• Troubleshooting hardware and software issues on laptops, desktops, workstations etc and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components.
• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
• Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.
• Experience in administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
• Infrastructure Installation – End-to-end deployment of server room, networking, and peripheral hardware infrastructure.
• IT Equipment Relocation – Secure transfer and reinstallation of IT department assets, ensuring minimal operational downtime.
• IT Equipment Installation – Deployment, configuration, and operational validation of computers, servers, and network devices.
• IT Department Technical Support – On-site troubleshooting, diagnostics, and maintenance services.
• Rack Maintenance per Site – Preventive and corrective servicing of equipment racks, including cable management and airflow optimization.
• UPS Units – Primary Inspection – Visual and functional assessments of uninterruptible power supply systems.
• Workday Time Clocks – Primary Inspection – Operational verification of attendance tracking devices.
• Badge Readers Inspection – Testing and servicing of employee identification access systems.
• Network Switches/Servers Mounting – Secure racking and cable integration for core network and server hardware.
• Equipment Transfer and Final Disposal – Removal, transport, and certified disposal of IT assets in compliance with e-waste regulations.
• Audio and Videoconferencing Systems Installation – Setup, integration, and testing of communication systems.
• Site Inspection Walkthroughs – Structured visual and technical assessments of IT facility conditions.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user’s technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The job entails sitting as…