Account Manager

JOB POSTING

ACCOUNT MANAGER

Location: Napa, California

Hourly Rate: $22.00 - $25.00 per hour (Based on Experience)

Employment Type: Full-time, 8 AM - 5 PM, Monday - Friday, Onsite-Only

Department: Customer Service

Reports To: Customer Service Manager

As an Account Manager, you will be the primary point of contact for our clients, responsible for maintaining strong relationships, ensuring client satisfaction, and driving business growth. You will manage a portfolio of accounts, working closely with internal teams to deliver tailored solutions that meet client needs and objectives. The Account Manager is expected to identify opportunities for upselling and cross-selling, provide strategic guidance, and resolve any issues or concerns that may arise.

Additionally, you will be responsible for executing projects according to strict deadlines, ensuring all deliverables meet the highest standards. Success in this role requires a high level of accuracy, attention to details, excellent communication skills, a customer-centric mindset, and a proactive approach to meeting and exceeding targets.

• Serve as the main point of contact for clients, ensuring strong and lasting relationships.
• Direct and manage the order development from beginning to end including database management, job order management (timing, price, feasibility, availability, raw materials’ order), customer forecasts, press check scheduling, production, and shipping.
• Conduct color assessment and use in-office physical color tools: paper and foil books, pantone, bottles and loose paper samples to create an accurate order.
• Address and resolve any client concerns or issues in a timely manner.
• Manage a portfolio of client accounts, overseeing day-to-day activities and long-term strategy.
• Execute projects in alignment with strict deadlines.
• Perform essential face-to-face contact with clients during an on-site press check and provide immediate in-person support to departmental team.
• Monitor account performance, provide regular updates to clients, and implement improvements when necessary.
• Understand client needs and objectives to deliver tailored solutions that meet their business goals.
• Partner with internal team to solve problems immediately, utilizing in-person communication to ensure the successful execution of client projects.
• Prepare and present reports, including performance metrics and insights, to clients and senior management.
• Ensure a high level of client satisfaction, meeting or exceeding client expectations and business objectives.
• Other duties as assigned.

• High school diploma or equivalent.
• Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
• 3-5 years of experience in account management, sales, or client relations, with a proven track record of managing client accounts and delivering projects on time and within budget is preferred.

• Attendance: Regular, reliable and predictable attendance at designated worksite is a core requirement.
• Excellent Communication
  
  Skills:
  
  Ability to communicate clearly and effectively with clients and internal teams, both verbally and in writing.
• Relationship Building: Strong interpersonal skills, with a focus on fostering long-term relationships with clients and stakeholders.
• Project Management: Proven ability to manage multiple projects simultaneously, ensuring timely delivery within budget and scope.
• Problem‑Solving: Strong analytical and problem‑solving skills to anticipate client needs and address any challenges that arise.
• Attention to Detail: High level of accuracy and attention to detail in managing client accounts and project deliverables.
• Adaptability: Ability to…