Warranty and Billing Specialist

For more than 40 years, Banner Fire Equipment has supported firefighters across the Midwest with apparatus, equipment, and service they can count on. Our reputation is built on relationships and performance, and on making sure every department we serve stays mission-ready. That work doesn’t end when a truck leaves the shop. It continues with every repair we close out, every claim we resolve, and every invoice we get right.

We’re looking for a detail-driven full-time Warranty & Billing Specialist to join our Service department at our Roxana, IL headquarters. You’ll work closely with Service Advisors, technicians, Parts, Shipping, and Accounting. That means submitting, tracking, and resolving claims with manufacturers, keeping our technicians current on warranty coverage, and making sure every completed repair order gets invoiced accurately and on time. This role sits where the shop floor meets the back office.

Your main focus is making sure the work our Service team does gets properly documented, claimed, and billed. You’ll:

• Own the full warranty claim process: confirm coverage on flagged repairs, gather documentation from technicians, submit claims to manufacturers, and follow up on denials with Service Advisors
• Manage the warranty email inbox and track every claim through to completion, with status updates for management
• Train and update technicians and service staff on warranty terms and coverage changes
• Coordinate with Parts and Shipping on tagging, keeping, and returning warranty parts, and with Dispatch on scheduling Service Bulletins and recalls
• Invoice completed repair orders accurately and on deadline, checking parts pricing and resolving billing issues
• Work with Internal Accounting on credits, reconciliations, and disputed bills, and keep Service Tracker and Karmak records current

• High school diploma or GED required; associate degree in Business, Accounting, or a related field preferred
• 1–3 years of experience in warranty administration, billing and invoicing; manufacturer warranty program experience preferred
• Service department background preferred, especially in fire apparatus, emergency vehicles, fleet, heavy equipment, trucking, or automotive
• Strong attention to detail and clear written communication, with the ability to manage multiple claims and deadlines at once
• Proficiency in Microsoft Office (Outlook and Excel), and the ability to learn Service Tracker and Karmak or similar software
• Comfort with regular trips into the service shop, occasionally lifting up to 25 lbs., and occasional driving with a valid driver’s license

The estimated pay range for this position is $28.00-$35.00 per hour
. Final offers are based on experience, skills, and training.

• Weekly pay
• Employer-paid medical plan option, plus employer-paid life and disability insurance
• Medical, dental, and vision coverage
• 401(k) with 4% company match
• PTO starting on day one, plus 11 paid holidays
• Training and advancement opportunities

At Banner Fire Equipment, our Relentless Pursuit to Serve drives everything we do. The people who protect our communities depend on us, and we depend on every member of our team to deliver. If you’re ready to put your skills to work behind the scenes for the departments that keep our communities safe, apply today.