Service Advisor

Are you a high-performing, customer-focused Service Advisor looking to maximize your earning potential? Join our team at Castle CDJR in Naperville where top performers can earn up to $150K annually.

We’re looking for a CSI-driven expert with a passion for delivering an exceptional customer experience. Our dealership values efficiency, professionalism, and the ability to build strong relationships with customers while driving revenue and ensuring satisfaction.

• Top-tier compensation
• A fast-paced, high-traffic dealership
• Career growth opportunities
• Supportive leadership

• 401(K) with company match
• Major medical (50% employee paid premium)
• Dental
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance, Property & Casualty Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

• Previous Service Advisor/Writer experience, minimum of 2 years
• CDJR experience is preferred
• Demonstrated ability to manage others and strong management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Service Advisor: $61K - $83K, up to $150K annually for top performers.

We are looking for qualified, quality people who are ready to start their career within our family.

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We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.