Shift Leader - Car Wash Naperville

Overview

Wash U Carwash is a locally owned Express Exterior Car wash who values hard work, professionalism, and an optimistic attitude. The right person for our Team will be outgoing, process driven, fast paced, and enjoy working as a team to accomplish goals. As a Wash U Shift Leader, your role is to oversee the daily operations of a car wash facility during your designated shift.

You will be responsible for ensuring that the car wash operates efficiently, meets quality standards, and provides excellent customer service.

• Operational Supervision:
  Coordinate and supervise the activities of car wash staff during your shift.
• Operational Supervision:
  Ensure that all car wash equipment is operating effectively and perform routine maintenance checks.
• Operational Supervision:
  Monitor the car wash process to ensure efficiency, quality, and adherence to established procedures.
• Operational Supervision:
  Address any equipment malfunctions or issues promptly and report them to the appropriate personnel.
• Operational Supervision:
  Assist in training new employees on car wash procedures and safety protocols.
• Customer Service:
  Provide exceptional customer service by greeting customers, answering their questions, and addressing any concerns or complaints.
• Customer Service:
  Ensure that customers are satisfied with their car wash experience and handle any customer inquiries or issues that arise during your shift.
• Customer Service:
  Maintain a clean and inviting car wash facility to enhance the customer experience.
• Customer Service:
  Promote and upsell additional services or car wash packages to customers.
• Staff Management:
  Assign duties and responsibilities to car wash staff members, ensuring that tasks are completed efficiently and effectively.
• Staff Management:
  Provide guidance, support, and on-the-job training to staff members.
• Staff Management:
  Monitor staff performance, address any performance issues, and provide feedback.
• Staff Management:
  Collaborate with the car wash manager to schedule employee shifts and ensure adequate staffing levels.
• Quality Control:
  Perform regular inspections of vehicles before and after the car wash process to ensure quality standards are met.
• Quality Control:
  Address any customer complaints or concerns related to the car wash process or quality of service.
• Quality Control:
  Implement and enforce safety procedures to ensure a safe working environment for employees and customers.
• Quality Control:
  Monitor the overall cleanliness and appearance of the car wash facility, ensuring it meets established standards.
• Administrative Tasks:
  Keep records of daily operations, including the number of cars washed, revenue collected, and any incidents or issues that occurred during your shift.
• Administrative Tasks:
  Assist with inventory management, including ordering and restocking cleaning supplies and other necessary items.
• Administrative Tasks:
  Collaborate with the car wash manager to develop and implement operational procedures and policies.

• Free Carwashes
• Flexible Schedule
• Part Time/Full Time positions available 25-40 hours per week.
• Hourly:
  Starting at $15HR to $16/HR and earn up to $22/HR with bonus incentives.
• Commission on Monthly wash membership sales
• No prior car wash experience needed. Onsite training provided.

Join our growing WashU Team today!