Patient Services Rep - Family Medicine

Patient Services Rep - Internal Medicine and Peds Full-time Days

Join to apply for the Patient Services Rep - Internal Medicine and Peds Full-time Days role at Northwestern Medicine Central DuPage Hospital
. The salary range for this position is $18.84 - $24.49 per hour and is based on experience and internal equity. Placement within the range for unionized positions follows the collective bargaining agreement.

We offer a comprehensive benefits package designed to support your physical, emotional, and financial well‑being. Learn more .org/benefits.

Northwestern Medicine is a community of professionals dedicated to delivering world‑class care. Here, you will work alongside leading clinical talent at Northwestern University Feinberg School of Medicine.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual employee salary increase and incentive bonus
• Paid time off and holiday pay

• Greet patients as they enter the office and obtain required information.
• Perform patient registration, verify insurance, and collect co‑pays and outstanding balances.
• Obtain and update patient demographic and company information.
• Answer phone calls and schedule appointments.
• Direct and document patient calls as appropriate.
• Coordinate scheduling of outside testing for patients.
• Serve as liaison between patient and practice.
• Provide backup for scheduling appointments.
• Perform all daily work in a manner that contributes to patient safety and confidentiality.
• Complete daily reconciliation report to assure charges are entered correctly.
• Pull charts and prepare them for the next day’s appointments; file completed patient charts daily.
• File test/procedure results in patient records after physician sign‑off.
• Liaise with company representatives or potential employees to ensure correct services are provided.
• Review Epic chart prior to patient appointments, confirming consents are within the past 12 months and insurance card is current.
• Respond to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

• High school diploma or GED equivalent.
• Zero to two years’ experience in a customer service position.

• Bachelor’s degree.
• One to three years of prior physician office experience.
• Working knowledge of medical terminology.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine.

We consider this on a case‑by‑case basis and follow all state and federal guidelines.