Client Intake Sales and Service Specialist; Law Firm
Job in
Naperville, DuPage County, Illinois, 60564, USA
Listed on 2026-01-12
Listing for:
O'Flaherty Law Group
Full Time
position Listed on 2026-01-12
Job specializations:
-
Law/Legal
Job Description & How to Apply Below
Client Intake Sales and Service Specialist (Law Firm)
Location:
Naperville, IL
Pay: $18.00/hr – $21.00/hr (experience based)
Employment Type:
Full-time
Schedule:
Monday–Friday, 8:30 a.m.–6 p.m. (8‑hour block to be discussed)
We are a lively law firm located in the western suburbs, practicing several areas of law with a high volume of incoming phone calls and web submissions daily. We are rapidly growing and need a full‑time Client Intake Sales and Service Specialist to join our diverse team.
Responsibilities- Screen incoming communications to the law firm
- Review and record potential clients’ claims by phone and email
- Schedule appointments between potential clients and legal staff
- Provide professional representation both on the phone and in person for our firm
- Send attorney retention agreements to potential clients
- Open new client matters
- Follow up on potential client communication
- Prepare daily positional and department reports
- Engage in continuous training and improve client intake processing and communication skills
- Perform cross‑department duties that may include billing tasks, supply restocking, and other assorted tasks
- Experience with in the service industry, sales, professional office environment, legal office, or other high‑volume office experience
- Proficiency using Microsoft Office Suite (Outlook, Teams, Excel, Word, SharePoint)
- Proficiency using a computer and excellent typing skills
- Proficiency using a multi‑line phone system
- Excellent phone/customer service skills
- Strong listening and interviewing skills
- Ability to manage high call volume
- Ability to work quickly and efficiently in a fast‑paced environment
- Engaging, friendly work environment
- 401(k) with employer contribution after 1 year of full‑time employment
- 10 days PTO, 5 days sick pay, certain holidays, and one floating holiday (accrual begins after 1 month)
- Health insurance after 90 days of full‑time employment
- Weekly bonuses based on KPIs
- 401(k)
- Health insurance
- Paid time off
Monday–Friday
ApplyComplete the online application and attach your resume; we’ll be in touch soon.
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