Supervisor, Field Operations - IHT

Who We Are

Oncourse Home Solutions (OHS) is a people‑centric, $500M organization owned by private equity firm Apax Partners under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We provide expertise in safety and homecare, protecting critical aspects of home function inside and outside the home. We partner B2B2C with utilities and municipalities to offer our products through their brand and bill.

We value diversity and are committed to a workplace free from discrimination.

Reporting to the IHT HVAC Manager, the Supervisor, Field Operations ensures high‑quality customer experience, conducts inspections for quality and safety, and supervises day‑to‑day operations. The role assists the Field Service Manager in setting performance goals, safety, and regulatory compliance for direct reports of technicians and plumbers.

The position is based in Naperville, IL. A regular in‑office hybrid model (Mon‑Thu in office, Fri remote) is required.

• Inspect HVAC and plumbing jobs, including installation for quality, safety, and cleanliness.
• Partner with service manager and safety manager to ensure line of business policies are followed in the field.
• Create structure and process for job‑site visits to inspect S&R, maintain and install equipment for quality, identify potential hazards, and ensure customers receive copies of work orders, permits, and new furnace stickers.
• Take photos, document findings with an action plan, and report up to management.

We value leadership, positive engagement, and technology proficiency.

• 5+ years HVAC installation and field experience.
• Organizational and time‑management skills.
• Good interpersonal skills to lead direct reports positively.
• Comfortable with technology, including software and report‑writing knowledge.

• Proficiency in Microsoft and Google Suites.
• iPad use.

• High School diploma/GED required and HVAC certification or vocational/skill training experience in HVAC.
• Bachelor’s degree (or equivalent work experience) required.

N/A

• Competitive Compensation:
  Base pay $68,595–$103,400, plus possible bonus or incentive.
• Comprehensive Health Coverage:
  Medical, dental, vision, disability.
• 401(k) Plan with 4% Company Match.
• Generous Paid Time Off.
• Education Assistance Program.
• FSA/HSA Options for transportation and dependent care.
• Employee Wellness: EAP, health, legal, financial resources.
• Vibrant Company Culture:
  Townhalls, recognition, EBRGs.

• Action Oriented – Works hard, energetic, opportunistic.
• Integrity and Trust – Truthful, maintains confidences.
• Approachability – Easy to approach, good listener.
• Learning on the Fly – Quick learner, versatile, embraces change.
• Customer Focus – Dedicated to meeting customers’ needs.
• Communicate Effectively – Clear verbal and written communication.
• Drive for Results – Exceeds goals, bottom‑line oriented.

No external recruiter or agency calls/communications will be accepted. Qualified candidates should apply online.

Mid‑Senior level

Full‑time

Management and Manufacturing

Consumer Services