DSW Store Supervisor

Join to apply for the DSW Store Supervisor Full-Time role at Designer Brands

Be empowered to meet the customer where they are and personalize their experience in a DSW store environment. This role supports store leadership and focuses on delivering a consistent positive customer experience while upholding store standards and company values.

• Be empowered to meet the customer where they are and personalize their experience; maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and directing associate actions to achieve store goals and KPIs. Respond to customer and associate requests with a high sense of urgency.
• Maintain store standards and complete daily open/close tasks including cleaning, recovery, and maintenance.
• Review daily communication, plan and assign tasks, and follow through with required actions.
• Meet metric-based goals by understanding daily progress, communicate business trends to leadership, and leverage inventory reports to maximize productivity and merchandise presentations.
• Complete processes related to audits, donations, transfers, mismates, damages, etc.; work with the store leadership team to follow all policies and procedures.
• Supervise and participate in inventory activities (freight receipt, product placement, markdowns, MOOS) and manage omni-channel activities (Charge/Send, Buy Online Pick Up In Store).
• Ensure a safe environment for customers and associates; ensure equipment is in good operating condition and address associate and customer concerns quickly.
• Support payroll and timekeeping activities; provide feedback to the Store Manager on associate performance and escalate issues as needed.
• Provide training, coaching and guidance to Store Leads and associates; perform other duties as assigned by the Store Manager and/or Co-Manager.

• Excellent customer service with professionalism, positivity and enthusiasm.
• Ability to develop collaborative working relationships; strong verbal and written communication skills.
• Ability to move with tempo and hold the team accountable to meet time-bound expectations.
• Availability to meet business needs including nights, weekends, holidays, and unconventional shifts.
• Proficiency with technology for customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Ability to stand or walk for up to 100% of working time; ability to lift up to 50 pounds occasionally to frequently; stooping, kneeling, crouching or crawling as needed.

• Minimum 2 years of management experience.
• Minimum high school graduate or equivalent.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail