HVAC Sales Associate

JOB SUMMARY

This position provides customer options, design, and education in the sale of replacement HVAC systems in a residential and light commercial setting.

• Responsible for taking inbound calls from potential and current clients regarding inquiries related to sales products, converting 90% of interest calls into scheduled sales leads.
• Educates homeowners on products and service offerings and makes recommendations based on their needs.
• Follows up with customers after proposals have been provided to answer any outstanding questions and schedule additional sales visits or convert proposal into sold work.
• Assists customers by responding to emails and walking them through our website.
• Proactively drives marketing efforts to ensure each Home Comfort Advisor receives two leads per day.
• Ensures direct mail and newspaper campaigns are correctly produced and distributed on time.
• Communicates all lead production and marketing needs to the Sales Manager.
• Conducts follow-up calls to clients who recently had service/maintenance performed to generate additional sales leads.
• Provides daily report of sales and lead information to Administrative Manager.
• Participates in all company sponsored training classes.

Always maintains a professional image by:

• Wearing only One Hour approved and provided apparel.
• Following safety policies and procedures.
• Abiding by ALL One Hour standards of performance and code of ethics.
• Maintaining a courteous demeanor with all customers and associates.
• Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.
• Respecting the customer’s property.

• 3 – 5 years of previous customer service experience.
• 1 – 2 years of previous telephone lead generation experience.
• Strong negotiation skills and the ability to communicate clearly in a positive, nurturing manner.
• Ability to explain complex topics clearly and concisely. Strong relationship building and active listening skills, client-driven and disciplined.
• Computer proficiency to include Microsoft Word and Excel.
• Valid driver’s license and a clean driving record.

• GED or High School Diploma
• Advanced Degree in a related field

• General Office Setting and local travel
• Extended Work Hours to include day and/or evening shifts

• Ability to operate a personal computer and related equipment.
• Ability to sit for long prolonged periods of time.
• Must have enough auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
• Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.
• Must be able to work extended hours, nights, or weekends.
• Work assignments may be performed with or without reasonable accommodation to a known