Lead Installer; HVAC

Oncourse Home Solutions (OHS) is a people‑centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make home ownership enjoyable for all.

Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

The Lead Installer is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to assigned job site on time, and perform work to the company’s quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified.

This individual will always be responsible to work and drive safely at all times in maintenance of residential HVAC equipment. While our headquarters is in Naperville, this role is field based in Indiana and requires regular travel to customer home locations. This individual will be expected to participate in an on‑call schedule. All technicians will promote warranty products to Oncourse Home Solutions customers.

• Continuously provide the customer with the highest levels of customer service.
• Understands and complies with all safety policies including calibrating gas sensing tool every month.
• Able to install most furnaces, condensers, humidifiers and accessories with no assistance.
• Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.
• Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.
• Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant line to air conditioning units, including soldering and brazing.
• Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion, and handling paperwork properly, timely and legibly.
• Business Acumen:
  Install HVAC related equipment according to the manufacturer’s instructions. Use good time management to make effective use of travel. Use good time management to keep non‑productive time down during weekly inventory re‑stock and picking up parts and materials. Must be able to cycle count inventory upon procurement’s request. Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.
• Demonstrates a high level of technical competence. Ability to utilize a variety of analytical techniques to solve problems.
• Engagement:
  Complies with all corporate and department policies and procedures. Develops strong credibility with co‑workers and department leadership.
• Demonstrate the ability to accurately diagnose problems or conditions.
• Uses good people skills and judgement with customers to provide them with the highest level of customer service.
• Work with the PHS Prevention and Safety Team to keep safety our #1 priority by submitting good catches from the field.
• Driving Results:
  Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department. Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in‑house training, manufacturers training (including after hours), videos and related articles.
• Climbing, Extreme Hot or Cold (out of doors), Heavy…