Accounts Receivable Collections Coordinator

Mondofix Inc. Naples, Florida, United States

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

The Accounts Receivable & Collections Coordinator is responsible for managing the day-to-day accounts receivable and collections activities for customers across the network. This role plays a key part in maintaining healthy cash flow by ensuring invoices are paid timely, outstanding balances are actively monitored, and collection efforts are conducted professionally and effectively.

A successful candidate will possess strong communication and problem-solving skills, a customer-focused mindset, and the ability to identify opportunities for process improvements that enhance efficiency and accuracy within the accounts receivable function.

• Customer Focus
• Communication
• Time Management
• Energy & Stress Management
• Teamwork
• Quality Orientation
• Problem Solving
• Accountability and Dependability
• Ethics and Integrity

• Support new and existing branches and customers with account inquiries, reporting, billing, and payment-related issues.
• Generate and distribute customer invoices accurately and in a timely manner.
• Process and post customer payments to the appropriate accounts.
• Monitor accounts receivable aging reports and proactively follow up on outstanding balances.
• Contact customers and branches regarding overdue accounts through phone calls, emails, and written correspondence.
• Establish and monitor payment arrangements with customers as appropriate.
• Maintain detailed documentation of collection activities, customer communications, and payment commitments.
• Identify delinquent accounts requiring escalation and coordinate with management regarding external collection efforts when necessary.
• Analyze and assess the creditworthiness of customers using external credit reporting and risk management tools.
• Investigate, reconcile, and resolve account discrepancies, billing issues, and payment disputes.
• Collaborate with Sales, Operations, Customer Service, and other departments to facilitate timely collections and resolve account-related concerns.
• Maintain accurate and up-to-date customer account records.
• Prepare periodic accounts receivable and collections reports for management review.
• Identify process improvement opportunities and recommend solutions to enhance collection effectiveness and operational efficiency.
• Ensure compliance with company policies and established accounting procedures.
• Perform other related duties and special projects as assigned.

• High School Diploma or equivalent required;
  Associate's Degree in Accounting, Finance, Business Administration, or a related field is considered an asset.
• Minimum of 1-3 years of experience in Accounts Receivable, Collections, Credit, or a related accounting function.
• Experience with Automotive Insurance preferred.
• Experience communicating with customers regarding outstanding balances and payment arrangements.
• Knowledge of accounts receivable processes, collections procedures, and account reconciliation practices.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to work independently while fostering positive working relationships with internal and external stakeholders.
• Experience working with ERP, accounting, or…