Client Services Manager

Description

We pledge to work together to make Greenscapes the standard in the industry while safeguarding our environment and each other.

For over 60 years, Greenscapes of Southwest Florida has been a leader in creating and maintaining beautiful landscapes and providing customers with exceptional service.

We believe exceptional service begins with hiring and retaining the very best team members, promoting from within, and cultivating a family-like atmosphere throughout all branches of the company. We are looking for hardworking, dedicated, and customer-centric people to join our team!

We value learning, respect, integrity, commitment, accountability, leadership, honor, courage, and results. If you have a high sense of urgency, are proactive, customer-focus, and professional and do what you say you're going to do, we'd like to talk with you!
Responsibilities:
The Landscape Account Manager ensures complete customer "delight," specifically as it pertains to quality, responsiveness, communications, proactiveness and value.

• The Manager attends monthly (or as scheduled) walk-throughs and provide reports They maintain communication with clients, ensure client satisfaction, provide prompt follow-up to all service requests (within 24 hrs.), provide prompt and courteous responses to client inquiries-emails & phone calls (within 24 hrs.), monitor and maintain contractual obligations, provide and maintain landscape up-sales, assist in organizing, ordering and installation process of landscape enhancements (to include pulling of P.O. and orderings, set-up and follow-up), monitoring all assigned properties for general appearance and workmanship, assist Operations Supervisor with any activities to be addressed on the property and provide feedback to them

Requirements

The successful candidate will possess knowledge of:

• Correct principles, practices, and methods associated with landscape management
• Safe work practices involving equipment, chemicals, and PPE
• Horticulture and common plant material
• Computer and smartphone operation
• Math skills particularly as they relate to proper fertilization and area calculations

And demonstrate the skills to:

• Build quality relationships with internal and external clients
• Organize, schedule, and implement proper job schedules and tasks
• Communicate and work effectively with others
• Manage time and projects effectively
• Be self-motivated and work independently
• Communicate effectively in both written and spoken English
• Propose and sell property enhancements
• Manage labor, material, and other costs within a budget to meet job profitability goals

Must have the ability to:

• Frequently stand, walk or crouch on narrow and/or slippery surfaces
• Stoop, kneel, bend to pick up or move objects weighing up to 50 pounds
• Walk for long distances and on sloped and uneven ground

We are excited to meet applicants with the experience and competency to:

• Make quality decisions with good results and be sought out by others for advice and solutions
• Have a focus on customers by listening and acting with their needs in mind in order to gain their trust and respect
• Drive for results by exceeding goals, being bottom-line oriented, and encouraging others to perform
• Be organized as a means of getting things done while multi-tasking and using resources efficiently and effectively
• Present themselves and the company in a professional and ethical manner informal presentations and day-to-day activities