Service Contracts Coordinator II

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Requisition : 64518 Title: Service Contracts Coordinator II Division: Arthrex, Inc. (US01)
Location: INC - Arthrex One (US33)

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Service Parts Coordinator II who will work with the Manager Service Sales, fellow Service Contracts Coordinators, Customer Service Contracts Team, and the entire Service and Repair organization to ensure accuracy in contracts and to support and monitor service products to maximize service-related revenue.

Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

• Enters device service exchanges in SAP and verifies contract accuracy.
• Assists in the preparation, review, and administration of service contract proposals.
• Serve as the point of contact for customers on contractual matters related to service and extended warranties.
• Secures necessary approvals and ensures that the standard company procedures are followed.
• Compile and maintain global installation base, contract utilization, win/loss and revenue forecasting analysis to identify trends and opportunities.
• Monitor, track and report on key account satisfaction.
• Work closely with Manager - Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.

• Ability to multi task and work under deadlines with supervision.
• Strong collaboration skills with internal and external team members
• Ability to communicate effectively with internal and external team members
• Good written and verbal communication
• Organized and prompt follow up skills necessary
• Advanced skills in Microsoft Office Suite
• Advanced data entry skills and attention to detail
• Basic knowledge of SAP/ERP system or equivalent

• 6 years’ experience in contracts, customer service or related field required
• 3 years’ experience in medical device industry

• Bachelor’s degree required, preferably in business, management, or engineering, in lieu of Bachelor’s degree 7 years’ experience required in contracts or customer service

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to customers, other team members and management. Ability to write and record data and information as required by procedures.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit;

use hands and fingers to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Mid-Senior level

Contract

Administrative

Medical Equipment Manufacturing