Research Operations Associate

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for a Research Operations Associate. This individual will be responsible for initiating, facilitating, and managing research operations processes, improving operational efficiency of the global department. Serves as a key point of coordination between the Research Department, surgeons, agency personnel, and internal stakeholders.

Leads the execution of departmental initiatives, programs, projects, meetings, and events while supporting effective communication, collaboration, and process adherence across internal and external audiences.

Essential Duties and Responsibilities:

• Main point of contact of the Global Research department for internal and external audiences by being knowledgeable about its resources, processes, and initiatives.
• Leads the coordination and execution of investigator and advisory meetings, internal workshops, trainings, and external research programs, partnering with department leadership, surgeons, and stakeholders to develop agendas, curate content, prepare meeting materials and resources, and support successful program delivery.
• Facilitates Research Committee and surgeon-facing review meetings by coordinating agendas, supporting content and presentation development, preparing materials used for scientific review and departmental decision-making, documenting outcomes and action items, and ensuring timely follow-up of decisions and deliverables.
• Serves as a departmental liaison for vendors and external partners, coordinating communications, onboarding documentation, invoices, deliverables, and issue resolution.
• Supports Research leadership in the execution of departmental initiatives and projects, including event coordination, travel planning, expense management, documentation, and records administration.
• Supports the development and implementation of research processes, projects, and initiatives to optimize the operations, and increases efficiency within Research and collaboration with its stakeholders. Develops and collaborates with supporting departments to implement continuous process improvements that will enhance department performance.
• Leads quarterly workshop initiatives, personnel training, and development opportunities for the global department.
• Supports the documentation and reporting process for departmental recommendations for the Global Grants Committee, ensuring accuracy, completeness, and timely approval and communication.
• Responsible for processing Research general payments in accordance with institutional guidelines.
• Facilitates and moderates monthly internal research meetings and events with material preparation, presentations, and logistics to ensure departmental objectives are met. Responsible for planning, preparing, coordinating, and evaluating corporate meetings and trainings.
• Generates reports and metrics to support compliance, finance reporting, operational reviews and departmental presentations. Prepares accurate reports of assigned research project metrics to meet Arthrex and research goals. Responsible for providing reports and metrics on departmental performance, extracting and analyzing study and agreement data from the departmental database.
• Implements operational changes, supports the review and enhancement of departmental SOPs and best practices, and develops supporting documentation and guidance materials.
• Develops presentations, work instructions, training materials, and other departmental communications. Presents departmental content during meetings, events, and training sessions as needed.
• Exercises privacy, confidentiality, professionalism, and discretion regarding work matters, interactions, and communications.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Proficient software skills:
  Word/ Excel/ Power Point/database.
• Strong organizational, interpersonal, oral and written communication skills required.
• Good communication, documentation, and record keeping skills are required.
• Ability to work in a team and prioritize.
• Self-motivated, organized and accurate in daily management of activities.
• Ability to work in fast paced environment and handle multiple tasks and requests.
• High level of customer orientation.
• Excellent communication skills with internal and external international entities.

Business travel: 5%

Education and Experience:

• 2 years of relevant work…