RRNPL - Residence Manager Standalone

The Residence Manager - Residences supports the day-to-day operations of Rosewood Residences Naples, helping to ensure efficient service delivery, smooth operational execution, and consistent adherence to established standards. Working closely with the General Manager, this role assists in coordinating departmental activities, monitoring service performance, and supporting the implementation of operational procedures.

This position plays a key role in maintaining clear and timely communication with homeowners, the Board of Directors, Rosewood corporate leadership, and external partners. With a strong focus on execution, organization, and responsiveness, the Residence Manager contributes to delivering a seamless and high-quality residential experience.

Spanning five acres and almost 500 feet of beachfront, this thoughtful collection combines beachfront life and high-rise luxury, 42 thoughtfully designed homes located in the heart of Naples, Southwest Florida.

Overlooking the vast Gulf of Mexico, residences average 5,300 square feet and are entered discreetly via a private elevator, with intuitive features and a refined sensibility felt throughout.

Moments of community abound, with exclusive access to a plush lounge, games room, a generous fitness center and spa, and two swimming pools. Further inland, residents can explore the greens and fairways of over 80 championship golf courses in the Naples region, as well as boutique shopping, botanical gardens, and abundant entertainment options.

The Residence Manager will support the GM and a team of approximately 42 associates dedicated to delivering a highly personalized, elevated residential lifestyle experience.

• Coordination and execution of hiring, onboarding, training, and systems implementation for associates.
• Execute procurement for all operating equipment, systems, and supplies, ensuring alignment with brand standards, operational needs, and approved budgets.
• Manage and process payroll in a timely and accurate manner.
• Serve as the primary day-to-day support for the front desk team, housekeeping, valet, and porters.
• Manage and oversee six guest rooms, ensuring readiness and compliance with brand standards.
• Engage proactively with homeowners to assess satisfaction, gather insights, and identify opportunities to enhance service delivery and community experience.
• Coordinate and follow up on homeowner requests to ensure prompt and effective resolution.
• Continuously evaluate operational team performance, providing coaching, guidance, and corrective action as required to uphold service standards.
• Conduct regular operational walkthroughs with F&B, Engineering, Housekeeping and back of the house to ensure impeccable maintenance standards and effective preventative maintenance programs.
• Assist in planning and executing community events to ensure a seamless and engaging resident experience.
• Ensure that all operating processes and systems are in place to maintain consistency, accountability, and long-term operational excellence.
• Support General Manager on primary operational matters related to Human Resources, Accounting, Housekeeping, Maintenance, and shared services.
• Work closely with third-party vendors supporting HOA administration, compliance, billing, and financial reporting, ensuring accuracy, transparency, and adherence to governing documents.
• Ensure the proper collection of assessments and dues by assisting with process oversight, monitoring payment trends, and coordinating with the finance team and external partners as needed.
• Assist in identifying and addressing building, service, and operational issues, monitoring matters and appropriate solutions to support continuous improvement and asset protection.
• Help implement and maintain established standards related to life safety, security, privacy, and the protection of owner identity.
• Maintain accurate and confidential records of owners and community information, including owner profiles, parking and storage assignments, assessments, and resident communications.
• Ensure adherence to all applicable policies, procedures, governing documents, and brand standards, escalating compliance concerns when necessary.

• Support the General Manager in overseeing daily residential operations and ensuring the smooth execution of all on-site functions.
• Reinforce Rosewood’s culture, values, and service philosophy across residential…