Technical Specialist *Audio, Video, Lighting, Projection Part Time on call- Naples market

Position Overview - Must have technical audio, video, lighting, or projection operation experience and test to be considered

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develops self as subject matter expert in discipline of specialty.
• Stays current with technology and industry trends.

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

• Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Internal Hourly
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here:
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

• Hospitality
• Ownership

• Demonstrates Self-Awareness

• Ensures Accountability

• Decision Quality
• Manages Complexity

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ().

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements: 0 - 15 lbs
  * Continuously; 16 - 50 lbs
  * Frequently; 51 - 100 lbs Occasionally;
  Over 100 lbs Occasionally
• Carrying Requirements: 0 - 15 lbs
  * Continuously; 16 - 50 lbs
  * Frequently; 51 - 100 lbs Occasionally;
  Over 100 lbs Never
• Auditory/Visual Requirements:
  Close Vision Continuously;
  Distance Vision Continuously;
  Color Vision Frequently;
  Peripheral Vision Occasionally;
  Depth Perception Frequently;
  Hearing Continuously
• Pushing/Pulling Requirements: 0 - 15 lbs
  * Continuously; 16 - 50 lbs
  * Frequently; 51 - 100 lbs
  * Frequently;
  O…