Spa Concierge Desk Attendant; PT

Spa Concierge Desk Attendant (PT) – Troon

Join to apply for the Spa Concierge Desk Attendant (PT) role at Troon

Part‑time;
Must have weekend availability.

• Maintain all transactions through JONAS/Mindbody, including member and guest appointments, revenue tracking, and transaction accuracy.
• Ensure members are being well‑served in selecting and purchasing wellness merchandise and manage inventory levels.
• Greet members and guests to the Wellness Center warmly and pleasantly and oversee the coordination of all member and guest requests and issues/complaints in a professional, courteous, and timely manner, and follow up with the Spa & Wellness Manager when appropriate.
• Provide outstanding service to our members and their guests professionally and courteously.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to convey information and ideas.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi‑task.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by members and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Assist members in using the online booking system.
• Attend meetings and training as required by management.
• Approach all encounters with members, guests, and team members in an attentive, friendly, courteous, and service‑oriented manner.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag when working.
• Comply at all times with brand standards and regulations to encourage safe and efficient club operations.
• Check guests and members in and out and provide facility tours and explanation of programming when applicable.
• Process transactions for all events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Must be the initial and complete source of information regarding what is available at the Wellness Center and all procedures to ensure guest comfort (i.e., treatments, programs, fitness equipment, and products).
• Must be able to assist guests in the retail area.
• Arrange for all spa appointments for à‑la‑carte services/activities and packages.
• Must monitor appointments and ensure proper staffing to maintain a sense of order and efficiency.
• Assist guests and members with spa prescriptions.
• Ensure the facility is prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness and orderliness of the facilities, including ensuring facility/amenities are in proper working order.

• Excellent organizational and time management skills.
• Excellent interpersonal skills and ability to communicate with members in an appropriate tone and manner both verbally and written.
• Possess a high level of energy, initiative, enthusiasm, cooperation, and exercise good judgment and discretion.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and operating systems such as a POS.
• Comfort with public speaking and ability to use critical thinking for problem‑solving skills and conflict resolution strategies.
• Must have the ability to perform moderate physical work and may be required to lift up to 50 lbs, frequently up to 30 lbs, and constantly up to 20 lbs.
• Perform activities such as bending, kneeling, crouching, reaching, standing, lifting, and grasping for up to 5 hours without sitting.
• Extremely strong…