Tennis Guest Services Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, represents an exclusive collection of 156 luxurious beachfront private residences and a 222‑room hotel all within a 125‑acre walkable coastal village in the heart of Old Naples. The resort includes resident‑only facilities and amenities, a luxury spa and state‑of‑the‑arts well‑being/fitness center, exquisite dining outlets, outdoor pursuits, and an 18‑hole golf course, bowling and movie theater experiences, and an exclusive private club.

This role will not be onboarded until September 17th, 2025.

The Tennis Guest Services Agent is responsible for delivering exceptional service to Four Seasons residents and guests, ensuring a high‑quality, engaging, and personalized experience. The agent manages the reception desk of the Recreation outlet, assists the Manager in maintaining recreation areas, and upholds the highest standards of service and professionalism.

• Be part of the pre‑opening team.
• Manage the reception desk, greet guests, answer phone calls, schedule appointments, and check out guests when they depart.
• Respond to all guest needs and special requests in person or via phone and add personal recommendations where appropriate.
• Utilize a Point‑of‑Sales system to accurately charge guests for services and retail items.
• Recommend retail products to guests and describe tennis services and related activities.
• Handle all member and guest interactions with professionalism, resolve complaints, and accommodate special requests.
• Report maintenance issues to the manager.
• Assist Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods.
• Work closely with tennis professionals and other staff during lessons and events.
• Perform other duties as assigned by supervisor or management.

• Minimum 1+ years in guest/customer service role; previous experience preferred in a tennis facility, spa or luxury setting; knowledge of the sport is a plus.
• Experience with computers and Microsoft applications required.
• Excellent customer service skills, strong work ethic, attention to detail.
• Efficient, well‑organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Confident, outgoing personality and a can‑do approach to any request.
• Position requires continuous standing, walking, and running for 8+ hours a day, ability to lift and carry up to 50 lbs, and to be outside for extended periods.
• Fluency in English required; current work authorization in the United States required.

• Competitive wages and a comprehensive benefits package.
• Market‑leading benefits including Medical, Dental, Vision, and 401K with employer match all starting at 30 days.
• Paid Time Off plans start on the day of hire.
• Employee cafeteria available for meals.
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts worldwide.
• Tuition reimbursement.
• Opportunity to be part of a cohesive team in an inclusive work environment.
• Well‑being and mental health initiatives and focused company.
• Embracement and promotion of diversity in our workplace.

• Full‑time position.
• Flexible schedule; ability to work afternoon and evening shifts, weekends, and holidays.

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC poster please visit (Use the "Apply for this Job" box below)./