Guest Service Associate

Description

At Naples Wax Center (NWC), indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.

As a Guest Service Associate at Naples Wax Center, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment.

We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week.

This role will report to the Assistant Manager and Center Manager, providing ample opportunities for growth and development within our organization.

Operational Duties:

• Educate guests about current in-center promotions.
• Cultivate and maintain professional relationships with guests.
• Ensure the wax suite is consistently clean and sanitized.
• Encourage guest retention by pre-booking appointments.
• Boost appointment bookings through guest referrals.
• Meet and exceed both individual and center goals.
• Adhere to the assigned schedule provided during the application process.
• Arrange coverage when requesting time off to ensure no conflicting guest bookings.
• Manage the reservation book to maximize efficiency and accommodate guest requests.
• Arrive punctually to work, dressed appropriately with nametag displayed.
• Craft memorable guest experiences using NWC terminology and tailored scripts.
• Fulfill any other duties as assigned.

• Collaborate with management and other staff to create a cohesive and positive work environment.
• Participate in team meetings and training sessions to enhance skills and stay informed.

• Adhere to all regulations and polices related to NWC operations.
• Maintain confidentiality regarding participants’ information.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
• Follow XWELL policies and procedures related to health and safety.

• Ensure the cleanliness and orderliness of the NWC.
• Report any maintenance issues to the appropriate personnel.

• Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams.

• Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.
• Ability to Work in a fast-paced Environment.

• Communication
• Results Driven
• Customer Focus
• Teamwork

• Competitive Salary
• Medical Dental, Vision, voluntary insurance plans
• 401K with Corporate Match
• Generous PTO Plan
• Tuition Reimbursement

If you are ready to take the next step in your career and join a dynamic team dedicated to excellence, we would love to hear from you. Please send your resume to

We look forward to hearing from you!

Full-time positions only.