Events Team Member - Paradise Coast Sports Complex

Events Team Member - Paradise Coast Sports Complex

Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL.
Role Summary
:
The Events Team Member provides the first point of contact for all guests, delivering excellent guest service and knowledge of program offerings.

• Event ticket and wristband concessions
• Greet guests and provide information and way finding
• Provide courteous and friendly first‑class service to all guests
• Register guests for leagues, camps, clinics, drop‑ins, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi‑line phones
• Record and file waivers and event information
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce facility policies and procedures
• Operate cash register and ticket software
• Assist with layout and painting of multipurpose field as needed
• Perform janitorial and general maintenance duties
• Event/equipment set‑up and tear‑down

• Flexible work schedule (e.g., nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high‑volume, fast‑paced environment
• Must have excellent guest service skills
• Detail‑oriented and outstanding organizational skills
• Ability to multi‑task, prioritize, remain calm and focused in difficult and stressful situations
• Respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow Team Members
• Team‑player and takes personal initiative for the betterment of the team and venue
• Commitment to safety and well‑being of others
• Customer service and cash handling experience preferred or quick study
• Must be 18 years of age or older

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time
• Will be required to operate a computer
• Facility has intermittent noise

• Basic understanding of sports

Job Posted by Applicant Pro