Customer Care Specialist

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

At True Fashionistas, Florida's largest lifestyle resale store, we believe great service changes how people feel the moment they walk through our doors. Our team has earned us recognition as one of the Best Places to Work in Southwest Florida, and we're looking for someone who wants more than a paycheck. We want someone who wants to contribute, grow, and take real pride in their work.

If you're an experienced customer service professional who believes reliability is a strength and relationships are everything, keep reading.

As our Customer Care Specialist, you'll be the heart of our consignment operation. Our consigners trust us with their pieces, and they'll trust you to handle their accounts with care, clarity, and consistency. No two days look the same, and that's part of what makes this role so rewarding.

• Build lasting relationships with our consigner community
• Explain consignment contracts, policies, and account details clearly and confidently
• Manage consigner accounts with accuracy and attention to detail
• Deliver the elevated service our clients expect, every single time
• Keep our consignment area organized, welcoming, and beautifully presented

You show up. You follow through. You care about doing things right, even when no one is watching. You know that great service is built on trust as much as knowledge.

• Proven customer service experience and the ability to handle any situation with grace and composure
• A calm, steady presence that puts people at ease
• Sharp attention to detail and strong organizational skills
• A positive, focused attitude in a fast-paced environment
• The energy for an active role that keeps you on your feet

• Recognized as one of the Best Places to Work in Southwest Florida
• Health, vision, and dental insurance
• Performance bonus program
• 401(k) with company match
• Real advancement opportunities in a growing company
• The chance to be part of the sustainable fashion movement that's reshaping retail